Megan Perez
Cincinnati,Ohio
Summary
Accomplished operations leader with a successful history at Old Navy. Specializes in staff training and performance improvement, proficient in inventory management and budget oversight. Drives operational efficiency within a collaborative team setting. Recognized multiple times as one of the top-performing managers in the district.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Customer Operations
Old Navy
Cincinnati, Ohio, USA
05.2023 - Current
- Managed daily operations, delegated task appropriately to ensure function of the business
- To associates how to collaborate on daily job task and achieve service targets.
- Coordinated with general manager on different operational issues and promotional activities
- Mentor new hires, guiding them through their roles while providing ongoing support for promotional growth opportunities.
- Monitored employee performance regularly, offering constructive criticism while also recognizing extraordinary talent.
- Optimized inventory management by closely monitoring stock levels and placing orders in a timely manner.
Assistant General Manager
Hampton Inn & Suites/Homewood Suites
01.2018 - 01.2023
- Handled cash, accurately, and managed all deposits.
- Collaborated with general manager on marketing initiatives to increase brand awareness and drive sale goals.
- Increased customer satisfaction by addressing and resolving customer concerns in a timely manner.
- Manage financial aspects of the business, including budgeting, forecasting, payroll and cost control for optimal profitability.
- Maintained on boarding and orientation processes for all departments, including training throughout their first 30 days.
Training manager
Once Upon a Child
Cincinnati, OH
07.2016 - 11.2021
- Created comprehensive training programs to boost employee productivity.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to cross trained exercises with experienced employees.
Remote customer service supervisor
Casper
01.2020 - 01.2021
- Promoted a positive work environment through open communication channels
- Collaborated with other departments to address customer complaints and concerns.
- Coach employees through day-to-day work and complex problems.
CRS
CitiBank
01.2016 - 12.2016
- Reduce weight times for customers by Effectively handling high volume calls.
- Assisted customers with navigation of online banking.
- Resolved customer complex situations by using Problem-solving skills and escalating when necessary.
- Maintain a high level of professional knowledge, and staying informed on industry news, and best practices in order to provide exceptional service to customers.
Education
University of Cincinnati - Criminal Justice
University of Cincinnati
Skills
- Training and mentoring
- Employee supervision
- Purchasing and planning
- Schedule coordination
- Payroll process
- Business development
- Performance analysis
- Operations management
- Operations efficiency
- Budget tracking
- Hiring and onboarding
Achieving Summary
Dynamic operations leader with a proven track record at Old Navy, excelling in training and mentoring staff to enhance performance. Skilled in inventory management and budget tracking. I drove operational efficiency while fostering a collaborative team environment. Recognized many times as one of the top performing managers in the district.
Timeline
Assistant Manager of Customer Operations
Old Navy
05.2023 - Current
Remote customer service supervisor
Casper
01.2020 - 01.2021
Assistant General Manager
Hampton Inn & Suites/Homewood Suites
01.2018 - 01.2023
Training manager
Once Upon a Child
07.2016 - 11.2021
CRS
CitiBank
01.2016 - 12.2016
University of Cincinnati - Criminal Justice
University of Cincinnati