Megan Petersen
Audubon
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Language
8
8
years of professional experience
Work History
Office Manager
Midwest Monument
03.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
CNA
Medstaff Solutions
07.2018 - 02.2022
- Provided compassionate patient care, ensuring comfort and safety throughout daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring to enhance care quality.
- Implemented efficient workflow strategies to streamline patient transfers and improve response times.
- Enhanced documentation accuracy by maintaining detailed records of patient progress and interventions.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Certified Nursing Assistant -
Iowa Western Community College
Council Bluffs, IA03-2013
High School Diploma -
Audubon High School
Audubon, IA05-2007
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Relationship building
- Mail handling
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Customer service management
- Verbal and written communication
- Adaptability and flexibility
- Phone and email etiquette
Languages
English
Timeline
Office Manager
Midwest Monument
03.2022 - Current
CNA
Medstaff Solutions
07.2018 - 02.2022
Certified Nursing Assistant -
Iowa Western Community College
High School Diploma -
Audubon High School