Summary
Overview
Work History
Education
Skills
Timeline
background-images

Megan Peterson

San Diego,CA

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Account Manager

JH SEO
05.2024 - 02.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.

Recruiting Assistant

Aya Healthcare
08.2023 - 03.2024
  • Supported end-to-end recruitment processes by scheduling and coordinating interviews, follow-ups, and candidate communications across multiple time zones.
  • Managed daily outreach to potential candidates and clients, ensuring timely responses and a professional candidate experience.
  • Conducted initial phone screens and assessments to pre-qualify applicants for healthcare roles, providing clear documentation to recruiters.
  • Collaborated with recruiters and account managers to meet hiring targets and provide administrative support for high-volume staffing needs.
  • Scheduled interviews for applicants and onboarding for new hires with departments in 1,000-person company.

Compliance Liaison

Aya Healthcare
10.2021 - 08.2023
  • Acted as a liaison between HR, legal, and operations teams to ensure ongoing compliance with internal and industry standards.
  • Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
  • Handled sensitive documentation, led audits, and proposed process enhancements to improve efficiency.
  • Assisted in verifying candidate credentials and background checks to align with hiring standards.

Account Executive

ChicExecs
07.2020 - 04.2021
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Created tailored proposals and assisted in campaign planning.
  • Tracked and reported on campaign performance for strategic review.

Account Coordinator

ChicExecs
07.2018 - 06.2020
  • Streamlined communication between clients and internal teams for seamless project execution.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
  • Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
  • Maintained internal databases and team workflow documentation.

Education

Bachelor of Arts - Communication

San Diego State University
San Diego, CA
05.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Account management
  • Data Tracking
  • Task Prioritization
  • Process Improvement
  • High-Volume Communication

Timeline

Account Manager

JH SEO
05.2024 - 02.2025

Recruiting Assistant

Aya Healthcare
08.2023 - 03.2024

Compliance Liaison

Aya Healthcare
10.2021 - 08.2023

Account Executive

ChicExecs
07.2020 - 04.2021

Account Coordinator

ChicExecs
07.2018 - 06.2020

Bachelor of Arts - Communication

San Diego State University

Similar Profiles

CREATE PROFILE
Megan Peterson