MEGAN PUCKETT
Columbus,Georgia
Summary
Highly organized and dependable administrative professional with over 15 years of experience supporting management teams, coordinating office operations, and maintaining confidential records. Recognized for exceptional attention to detail and effective communication skills, with a strong ability to manage multiple priorities in fast-paced environments. Proven expertise in employee support, records management, customer service, and office administration. Committed to fostering efficient operations and enhancing a positive workplace culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
First Command
Columbus, Georgia
05.2025 - 03.2026
- Provide administrative support to command leadership, including scheduling, correspondence, and documentation.
- Maintain sensitive records and ensure confidentiality of all administrative materials.
- Coordinate meetings, briefings, and events to streamline operational workflow.
- Prepare reports, presentations, and official correspondence for command staff.
- Serve as a key liaison between leadership, personnel, and external stakeholders.
Storage Administrator
Mulberry Grove Storage
Cataula, Georgia
05.2024 - 05.2025
- Provide user support related to access permissions and file management within a network-attached storage (NAS) environment.
- Create and maintain user profiles, assign permissions, and allocate disk space quotas.
- Monitor system performance and document operational metrics and reports.
- Maintain accurate process documentation, customer service logs, training records, and safety compliance files.
- Prepare and inspect rental units, trucks, and trailers to ensure quality standards and customer readiness.
Assistant Manager
Roz’s Café and Catering
Columbus, Georgia
02.2022 - 10.2023
- Trained and onboarded new employees in customer service standards, cash handling procedures, and workplace safety.
- Addressed and resolved customer concerns promptly while maintaining professionalism.
- Managed daily financial transactions, cash reconciliation, and shift reporting.
- Interviewed candidates and provided hiring recommendations to senior management.
- Implemented service improvement strategies that reduced wait times and increased customer satisfaction.
- Coordinated special events, promotions, and seasonal offerings.
Administrative Assistant
Dodge Country
Killeen, Texas
07.2018 - 08.2021
- Maintained organized filing systems while safeguarding confidential and sensitive information.
- Managed multi-line phone systems and directed inquiries to appropriate departments.
- Supported management with scheduling, meeting coordination, agenda preparation, and minute-taking.
- Prepared reports and presentations using Microsoft Word, Excel, and PowerPoint.
- Conducted research using company databases and online resources to resolve inquiries.
- Operated office equipment and coordinated maintenance and repairs as needed.
Assistant Store Manager
Claire’s Boutique
Killeen, Texas
10.2015 - 05.2017
- Delivered consistent, high-quality customer service and resolved escalated issues.
- Assisted customers with product selection, pricing, transactions, and returns.
- Conducted inventory audits and monitored stock levels.
- Executed merchandising floor sets in accordance with planograms.
- Established team performance standards aligned with company goals.
- Trained staff on loss prevention policies to minimize shrinkage.
Education
Associate of Applied Science - Business – Human Resources
Columbus Technical College
Columbus, GA12-2026
Skills
- Human Resources & Employee Support
- Document organization and management
- Administrative support
- Scheduling & Calendar Management
- Employee Onboarding Assistance
- Confidential Information Handling
- Customer Service & Conflict Resolution
- Account balancing
- Proficient in multi-line phone systems
- Skilled in Word, Excel, and PowerPoint
Certification
- Storm Water Activity Coordinator Class
- Fats, Oils, and Grease Storm Water Activity Coordinator Class
Timeline
Administrative Assistant
First Command
05.2025 - 03.2026
Storage Administrator
Mulberry Grove Storage
05.2024 - 05.2025
Assistant Manager
Roz’s Café and Catering
02.2022 - 10.2023
Administrative Assistant
Dodge Country
07.2018 - 08.2021
Assistant Store Manager
Claire’s Boutique
10.2015 - 05.2017
Associate of Applied Science - Business – Human Resources
Columbus Technical College