Megan Renfrow
Tulsa,OK
Summary
Dynamic leader and problem-solver with extensive experience at America's Auto Auction Tulsa, adept in customer service. Excelled in reducing complaint rates by 90%, streamlining office operations, and enhancing team productivity. Skilled in communication and troubleshooting, consistently delivering top-notch service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Office Manager
America's Auto Auction Tulsa
03.2017 - 10.2024
- Managed office space, equipment, and [4] employees, including providing for meeting space, central filing, and equipment and computer technology
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate by (90%)
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Trained new employees in office procedures, job descriptions and job expectations
- Complete balancing of banking daily
- Make sure all deals are processed accordingly
- Fix any and all issues that may come up in all Departments.
Title Clerk
America's Auto Auction Tulsa
06.2016 - 03.2017
- Responsible for processing titles for units prior to sell, along with units sold at auction
- Keeping all titles inputted and organized
- Handling of any titles that need applied for.
Dealer Registration/Flooring
America's Auto Auction Tulsa
02.2016 - 06.2016
- Responsible for registering dealers to bid at the auction, keeping track of all units floored with a flooring company
- Making sure all floored units are paid out in a timely manner and titles sent to flooring companies
- Filling
- Answering Phones
- Customer Service
- Taking in payments
- Taking in titles and processing seller payments.
Driver
America's Auto Auction Tulsa
07.2015 - 02.2016
- Responsible for picking vehicles up for auction along with driving them through the auction barn on sale day.
Education
High School Diploma - undefined
Daniel Webster High School
Tulsa, Oklahoma05.2008
Skills
- Customer service
- Time management
- Communication skills
- Leadership
- Microsoft excel
- Microsoft word
- Documentation review
- Troubleshooting
Timeline
Office Manager
America's Auto Auction Tulsa
03.2017 - 10.2024
Title Clerk
America's Auto Auction Tulsa
06.2016 - 03.2017
Dealer Registration/Flooring
America's Auto Auction Tulsa
02.2016 - 06.2016
Driver
America's Auto Auction Tulsa
07.2015 - 02.2016
High School Diploma - undefined
Daniel Webster High School
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