Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN ROBINSON-NELSON

Katy,TX

Summary

Highly motivated and dependable Certified Medical Assistant and Customer Service professional with a strong track record of superior performance. Excels in multitasking and prioritizing workloads with minimal supervision. Detail-oriented and experienced in both customer service and medical settings, with excellent team-building skills. Seeking opportunities to enhance abilities while contributing to company growth.

Overview

13
13
years of professional experience

Work History

Certified Clinical Medical Assistant

Primecare Medical Group
Houston, TX
11.2019 - Current
  • Responded to incoming calls, resolved concerns/questions, and coordinated subsequent visits as necessary.
  • Collaborated in performing various administrative responsibilities, such as preparing documents for examination by physicians and other healthcare professionals.
  • Conducted assessments and provided medical care for individuals with allergy-related concerns.
  • Proficient in administering vaccines and injections with utmost safety and adherence to aseptic protocols
  • Accurately recorded patient's medical history, vitals, and test results in the EMR.
  • Assisted with a wide range of medical procedures for healthcare staff and patients
  • Skilled in utilizing EclinicalWorks and diverse EMR systems
  • Performed various tests and procedures such as EKGs, blood tests, and spirometry.
  • Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
  • Processed payments from patients accurately using cash registers or computerized systems.

Certified Clinical Medical Assistant

Allergy & ENT Associates
Houston, TX
02.2019 - 10.2019
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Verified insurance coverage and processed payments from patients.
  • Proficient in performing skin testing, including application and reading of results.
  • Monitored and evaluated patient response to immunotherapy injections, adjusting dosage as required
  • Skilled in effectively utilizing EMR systems
  • Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
  • Provided educational support on medication usage, procedures, and physician's directions to patients.
  • Facilitated communication between patients and physicians by relaying messages regarding concerns, condition updates, and refill requests to enhance treatment processes.
  • Ensured accuracy of all documents related to patient visits including consent forms, discharge instructions and follow-up appointments.

Customer Service Representative

Empyrean Benefits Solution
Houston, TX
03.2011 - 05.2018
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted in improving the performance of other representatives through training and quality reviews
  • Trained and maintained patient specific information to uphold quality standards
  • Managed and processed confidential medical records
  • Gained experience and knowledge by being trained across different departments.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Certified Medical Assistant -

Pima Medical Institute
Houston, TX

High School Diploma -

Taylor High School
Houston, TX

Some College (No Degree) -

Purdue University Calumet
Hammond, IN

Skills

  • Administrative Support
  • Multi-Task Management
  • Inbound and Outbound Calling
  • Medical Terminology
  • Insurance verification
  • Administer medication authorized by physician/authorize drug refills as directed
  • Billing and coding
  • Data Collection
  • HIPAA Certified
  • OSHA Certified
  • BLS-CPR Certified
  • Electronic Health Records Management
  • CRM Software
  • Complaint resolution
  • Instrument sterilization
  • Immunization Administration
  • Professional telephone demeanor
  • Typing proficiency
  • Staff Training
  • MS Office
  • Call Monitoring/Quality Assurance
  • Attention to Detail
  • Time Management

Timeline

Certified Clinical Medical Assistant

Primecare Medical Group
11.2019 - Current

Certified Clinical Medical Assistant

Allergy & ENT Associates
02.2019 - 10.2019

Customer Service Representative

Empyrean Benefits Solution
03.2011 - 05.2018

Certified Medical Assistant -

Pima Medical Institute

High School Diploma -

Taylor High School

Some College (No Degree) -

Purdue University Calumet

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MEGAN ROBINSON-NELSON