MEGAN ROW
Carlisle,PA
Summary
A can and will-do results driven Operations Manager bringing 10 years of customer service, administration, and human resources expertise. Well-versed across diverse industries, including entertainment, administration and casual to fine dining restaurants. Proven success in areas of P&L, operations, organization, and development programs. Dedicated to cultivating a loyal customer base through exceptional experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Servant's Heart Leader
Mission BBQ
Camp Hill, PA
11.2022 - Current
- Accounting
- Payroll
- Human Resources
- Cash Handling/Safe Counts
- Network & Branding (Vendors/Clients)
- Onboarding
- Weekly Staff Evaluations/Development
- Inventory/Ordering
- Store Organization
- P&L Reporting
- Customer Service
- Daily Tastings (Line Check)
- Expert in Aloha POS (NCR)
Senior Operations Manager
Carlisle Sports Emporium
Carlisle, PA
07.2021 - 11.2022
- Partner of Executive Expansion Operation
- Created Multi-department Training Programs
- Scheduling
- Human Resources
- Created/Trained Employee Tracking System
- Created/Executed Multi-department SOP's
- Operated Management/Supervisory Staff
- Cash Handling/Safe Counts
- Headed Guest Services/Food Service Departments
- Cultivated Tangible Staff Growth
- Proficient in Centeredge and EMBED systems
Regional Restaurant Manager
Breakfast Republic
Irvine, CA
09.2019 - 04.2021
- Trained/Operated 3 Locations Regionally
- Payroll
- Scheduling via CTUIT
- Inventory/Ordering (FOH/BOH)
- Customer Service
- Headed Employee Evaluations
- Cash Handling/Safe Counts
- Network/Communication (Vendors, Clients)
- Human Resources
- Expert in Aloha POS system (NCR)
- P&L Administration
Assistant General Manager
Gabbi's Mexican Kitchen
Orange, CA
07.2013 - 05.2018
- Customer Service
- Create/Book Private Guest Experiences
- Fine Dining Wine Service
- Pairing Consultant
- Cash Handling
- Daily Operations
- Accounting
- Human Resources
- Headed Reconstruction of Liquor Inventory System
- Created New Menus
- Created/Executed New Menu Items (Liquor)
- Daily Tastings (Line Check)
Education
High School Diploma -
Lutheran High School
Orange, CA05.2012
Skills
- Human Resources
- Hiring and Onboarding
- Policy Development
- Revenue Forecasting & Budget Control
- Staff Scheduling & Development
- Administrative Management
- Performance Assessment
- Customer Service Management
- Operations Oversight
- Inventory Management
- P&L Administration
- Food Safety Manager Certified
- Harassment Management Certified
- Project Management
Languages
Spanish
Professional
Accomplishments
- Employee of the Year (2016)
- Employee of the Year (2017)
- Designated Representative for Disney's Illumination Event (2018)
- Promoted to Executive Team in 7 Months (2021)
- Promoted to Senior Servant's Heart Leader in 7 Months (2023)
Certification
- ServSafe Manager Certified through October 2024
- Harassment Management Certified through October 2024
Timeline
Senior Servant's Heart Leader
Mission BBQ
11.2022 - Current
Senior Operations Manager
Carlisle Sports Emporium
07.2021 - 11.2022
Regional Restaurant Manager
Breakfast Republic
09.2019 - 04.2021
Assistant General Manager
Gabbi's Mexican Kitchen
07.2013 - 05.2018
High School Diploma -
Lutheran High School
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