Megan Sandage
Eagle Lake,FL
Summary
Highly organized and experienced administrative professional with a talent for efficiently addressing customer inquiries and providing accurate information. Proactive in seeking opportunities to enhance customer relations and streamline operations in fast-paced environments. Thrives under pressure and adept at multitasking to effectively handle diverse office requirements.
Overview
8
8
years of professional experience
Work History
Stay at Home Mom
Myself
07.2022 - Current
- Relocated in 2022 from Missouri.
- Preparing for Comptia A+ certification after finishing a semester of Networking Security at Polk State.
Receptionist
Southeast Behavioral Health
03.2022 - 07.2022
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional
- Scheduled appointments and documented updates in scheduling software
Patient Access Representative
Poplar Bluff Medical Center
03.2020 - 03.2022
- Verified insurance eligibility, referral authorization and financial education
- Maintained compliance with HIPAA regulations to safeguard patient privacy
- Exercised high level of control over confidential medical information
- Received point of service payments at check-in
- Scanned medical records and processed Release of Information forms
- Kept offices and work area clean, tidy and well-stocked
Technical Support Representative
Cable One
02.2017 - 08.2019
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Diagnosed and resolved technical hardware and software issues
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies
Education
Associate In Electronics Engineering Technology - IT Network Security
Polk State College
Winter Haven, FLHigh School - undefined
Bloomfield High School
Bloomfield, Missouri05.2013
Skills
- Document Organization
- Skilled in Microsoft Office Applications
- Data Entry
- Appointment Coordination
- Effective Communication
- Technical Documentation
- Data Organization Skills
- Efficient Phone System Operations
LANGUAGE
English
Native
Timeline
Stay at Home Mom
Myself
07.2022 - Current
Receptionist
Southeast Behavioral Health
03.2022 - 07.2022
Patient Access Representative
Poplar Bluff Medical Center
03.2020 - 03.2022
Technical Support Representative
Cable One
02.2017 - 08.2019
High School - undefined
Bloomfield High School
Associate In Electronics Engineering Technology - IT Network Security
Polk State College
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