Megan Santos
Rio Rancho,NM
Summary
Proven track record of enhancing customer satisfaction and operational efficiency, notably at Route 66 Casino. Expert in organizational skills and problem-solving, adept at multitasking and fostering teamwork. Demonstrated ability to adapt and excel in dynamic environments, achieving significant improvements in team performance and customer service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Homemaker
Stay a Stay at Home Mom
Rio Rancho, NM
01.2010 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Dual Rate Table Games Supervisor
Route 66 Casino
Albuquerque, NM
02.2008 - 01.2010
- Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
- Conducted thorough audits of table games inventory, ensuring accurate counts and minimizing financial discrepancies.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to promote growth within the team.
- Contributed to efficient casino floor operations by effectively coordinating with other departments such as Security and Surveillance.
- Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Educated dealers on casino policies, procedures, regulatory requirements, and industry best practices to ensure consistent high-quality service delivery across all table games areas.
- Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Performed paperwork required for monetary transactions.
Clerical Worker
Del Mesa Properties
Rio Rancho, NM
10.2006 - 06.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Monitored and tracked budgets and expenses.
Table Games Dealer
Santa Ana Star Casino
Bernalillo, NM
05.2004 - 10.2006
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Scheduler/Dispatcher
SafeRide Services
Albuquerque, NM
08.2001 - 03.2003
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Coordinated with multiple departments to ensure seamless project execution, reducing delays and increasing efficiency.
- Adapted scheduling methods to fit unique demands of diverse projects, demonstrating flexibility and innovative thinking.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Education
Certificate - Table Games Dealer
New Mexico Dealers School
Albuquerque, NM12.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Multitasking Abilities
- Organizational Skills
Timeline
Homemaker
Stay a Stay at Home Mom
01.2010 - Current
Dual Rate Table Games Supervisor
Route 66 Casino
02.2008 - 01.2010
Clerical Worker
Del Mesa Properties
10.2006 - 06.2007
Table Games Dealer
Santa Ana Star Casino
05.2004 - 10.2006
Scheduler/Dispatcher
SafeRide Services
08.2001 - 03.2003
Certificate - Table Games Dealer
New Mexico Dealers School