Megan Scarberry
Lenoir,NC
Summary
Experienced in sales with exemplary customer service skills. Personable and professional individual excelling at addressing issues and concerns with poise. Strong desire to advance career as a Customer Service Executive. Eager to leverage knowledge and expertise to provide exceptional service and exceed customer expectations.
Overview
10
10
years of professional experience
Work History
Inside Sales
Sheds Direct INC
Granite Falls, NC
11.2021 - 08.2024
- Maintain a sales quota, up-selling, rent to own documentation, collect payment information, educate customers on products and various payment methods offered, data entry, delivery logistics
- Increased sales revenue by collaborating to create strategic inside sales initiatives and building strong customer relationships.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Identified consumer interests and key market identifies for new accounts.
- Refined sales presentations to effectively communicate product benefits, leading to higher conversion rates.
- Streamlined the inside sales process as a part of a team by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Collaborated with colleagues on training initiatives, sharing best practices for inside sales success.
- Evaluated key performance metrics regularly to identify areas for improvement within the inside sales process.
- Provided excellent customer service through clear communication, listening to client needs, and offering tailored solutions for their shed requirements.
- Aided in the successful completion of custom shed orders by adapting pre-existing designs to accommodate unique client requests or specific site conditions.
Customer Service Manager
The Sleep Shop
Hudson, NC
08.2019 - 07.2021
- Ensure that customers are as happy as possible and deal with any customer problems, process online orders, transportation and delivery logistics, keep track of inventory, receive shipments, ensure payments have been properly processed, daily money handling, explaining warranty and proper care of purchases, generalized cleaning, opening and closing the store, ordering, processing financing options, legal documentation, reception, front office, data entry
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Pawn Broker
American Trade and Loan
Lenoir, NC
12.2018 - 08.2019
- Customer service, call customers to remind them of payment due dates and pull dates, cashier, making pawns and buys from customers, money handling, opening and closing operations, legal documentation, data entry
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Prepared all paperwork, checked identifying information and documented transactions.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
Seasonal Human Resource Department Supervisor
Toys R Us
Hickory, NC
09.2017 - 04.2018
- Go through applications to find candidates that fit the criteria for employment, call and do phone screens with applicants, set up interviews with applicants who are a good fit for the company, during interviews, give information about the company, give store tour, see how well the applicants participated in group activities, ask questions based on the position they applied for, get the information for the background checks and explain the remainder of the process to get started at the company, call candidates with results of the background checks; either bring them in or break off the process, ensure I9s are properly processed, orientate new hires with training in the form of videos, booklets, online classes, on the job training and discussions, ensure all employees have name badges, store shirts, time cards, discount cards and all of the identification codes needed for store systems, give override codes to cashiers for specific register functions, do daily opening money counting and balancing, general customer service, data entry
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Transitioned the store for the final closing.
Deli Clerk
Ingles Markets
Granite Falls, NC
05.2014 - 09.2017
- Customer service, take daily inventory of product from my area of the department for the day, decide what needs to be placed on sale or quickly utilized based on date or quantity, unload trucks, up-sell products, make products for the next day, ensure food and safety guidelines are followed, cashier
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Education
Associate's in Arts - Psychology -
Caldwell Community College and Technical Institute
Certificate in Drafting and Design
Skills
- Inside sales
- Exceptional customer service
- Attention to Detail
- Cheerful and energetic
- Product Knowledge
- Relationship Development
- Upselling and Cross Selling
- Email and Phone Etiquette
- Organized and Efficient
- Data Entry
- Documentation And Reporting
- Collaboration
Timeline
Inside Sales
Sheds Direct INC
11.2021 - 08.2024
Customer Service Manager
The Sleep Shop
08.2019 - 07.2021
Pawn Broker
American Trade and Loan
12.2018 - 08.2019
Seasonal Human Resource Department Supervisor
Toys R Us
09.2017 - 04.2018
Deli Clerk
Ingles Markets
05.2014 - 09.2017
Associate's in Arts - Psychology -
Caldwell Community College and Technical Institute
Certificate in Drafting and Design