Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Schell

Summary

Proven leader in customer relations and office management, adept at multitasking and maintaining confidentiality, showcased at Dakota Street, Country Financial Insurance. Excelled in organizing marketing events and streamlining office operations, enhancing efficiency. Skilled in data entry and scheduling, with a knack for elevating customer service standards.

Overview

4
4
years of professional experience

Work History

Country Financial Insurance Office Manager

Dakota Street
09.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Creating and organizing marketing events.
  • Assisting 2 agents with accurate quoting for auto and home insurance. Setting appointment when needed.
  • Processing service changes and checking for accuracy when corporate completed those changes.
  • Processing clients premium payments daily.

Server, Expo and Supervisor

Washy's
03.2020 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Scheduled kitchen employees. Trained new employees.
  • Effectively handling any customer complaint.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Education

High School Diploma -

Waterloo High School
Waterloo, IL
05.2021

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Excellent multi-tasking ability
  • Data Entry
  • Scheduling and calendar management
  • Billing
  • Clear oral/written communication
  • Customer Relations

Timeline

Country Financial Insurance Office Manager

Dakota Street
09.2022 - Current

Server, Expo and Supervisor

Washy's
03.2020 - 05.2022

High School Diploma -

Waterloo High School
Megan Schell