MEGAN SCHULTE
Summary
Highly customer-oriented individual with a main focus on delivering exceptional customer service and providing timely solutions to guest concerns. Driven by goals and motivated to exceed sales targets set by the company or direct management. Genuine passion for training and developing both new and tenured employees, recognizing the importance of nurturing talent within the organization.
Overview
17
17
years of professional experience
Work History
Senior Store Manager
Mattress Firm
01.2024 - Current
- Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives
- Execute visual merchandising and POP Standards
- Follow company policies
- Maintain guest relationships during and post-purchase
- Continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities
New Home Sales Consultant
Eastwood Homes
06.2023 - 12.2023
- Sold and closed 7.5 homes in 2 communities
- Perform KIT and New Lead Calls as required to company standards
- Follow sales system every time, with every customer
- Match Clients with correct Lending Partner to qualify for purchase
- Schedule and coordinate closings and orientation walks
- Maintain active listings to ensure accurate information available.
Sales Professional
LGI Homes
04.2018 - 06.2023
- Closed 22.5 homes in 2020
- Sold and closed homes in 7 communities over 2 different states
- Earned Salesperson of the Month multiple times
- Perform KIT calls and Lead Calls as required by company standards
- Follow sales system every time, with every customer
- Attend weekly sales trainings and participate in monthly goal sessions
- Flexible and willing to relocate as needed for company
- Uphold Core Values
- Ambassador of the LGI Way
- Maintain a positive attitude everyday regardless of market challenges
- Led weekly sales training in multiple communities.
Area Manager
Mattress Firm
10.2013 - 02.2018
- Managed 5 stores-total annual volume of just over $8million in finalized sales
- Began managing returns in district driving results down over 400BPS in first quarter managed
- Assisted in the opening of 2 newly built Mattress Firm locations as well as assisted in the Wave 7 Conversion of the Nassau South Sleepy's Stores
- Finalized over $100k in sales in one period multiple occasions
- Assisted with interviews for new hires and promotions.
Flight Attendant
GoJet Airlines
03.2012 - 10.2013
- Follow FAA mandated procedures to safely complete up to six flights per day
- Provide exceptional customer service to passengers both on the ground and in flight and ensure that each flight was completed in a timely manner
- Complete FAA regulated paperwork for each flight to ensure the proper handling of goods such as alcohol as well as paperwork for entrance in and out of the United States.
Gate Agent
JetStream Ground Services
12.2010 - 03.2012
- Assist in the safe and prompt boarding and deplaning of passengers on up to five flights per day
- Ensure timely and efficient check-in process as well as proactive approach to reschedule passengers when necessary due to cancelled or delayed flights
- Provide customer service to passengers on the ground prior to their inflight experience including, but not limited to, filing claims for lost baggage, answering questions regarding current and future flights, calming hostile situations.
Assistant Store Manager
Piercing Pagoda
05.2008 - 11.2010
- Responsible for tracking progress and interpreting sales reports to store manager
- Preform daily and weekly inventory counts to keep an accurate record of movement
- Created schedule and managed staff of 4 people including interviewing and training all new hires
- Interview, select, and train all new staff
- Met or exceeded all sales goals on both weekly and monthly basis.
Assistant Store Manager
Spirit Halloween
09.2007 - 11.2010
- Managed team of up to 15 people per shift assigning tasks to properly execute all store functions
- Assisted with completing weekly schedules
- Assisted with interviewing, selecting, as well as training all permanent and temporary employees
- Assisted in setting up as well as breaking down stores at the start and end of each season including merchandising entire store at the start and packing all unsold merchandise at the close.
Timeline
Senior Store Manager
Mattress Firm
01.2024 - Current
New Home Sales Consultant
Eastwood Homes
06.2023 - 12.2023
Sales Professional
LGI Homes
04.2018 - 06.2023
Area Manager
Mattress Firm
10.2013 - 02.2018
Flight Attendant
GoJet Airlines
03.2012 - 10.2013
Gate Agent
JetStream Ground Services
12.2010 - 03.2012
Assistant Store Manager
Piercing Pagoda
05.2008 - 11.2010
Assistant Store Manager
Spirit Halloween
09.2007 - 11.2010
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