Megan Scott
Hudson Oaks
Summary
Customer-focused professional dedicated to delivering exceptional service and enhancing customer satisfaction. Proven ability to address concerns effectively through strong interpersonal skills. Committed to driving positive outcomes in customer interactions.
Overview
18
18
years of professional experience
Work History
Lead Customer Service Representative
Grounds For Hounds
Willow Park
08.2024 - 07.2025
- Directed a team in delivering outstanding customer support services.
- Trained new employees on company policies and service level standards.
- Handled client inquiries through phone, email, and text systems.
- Optimized schedules and workflows for effective service delivery.
- Analyzed customer feedback to recommend enhancements in service quality.
- Offered continuous assistance and mentoring to service representatives.
- Assisted in regular staff training sessions on customer service techniques.
Hospitality Manager
Vrbo
Benbrook
07.2019 - Current
- Reply to incoming messages
- Manage check-in and check-out
- Insure guests are provided a clean environment
- Order supplies for housekeeping and maintenance
Special Education Paraprofessional
Highpoint Academy
Crowley
04.2022 - 06.2024
- Assist students in the special education program reach their fullest potential in a general education setting.
- Support the emotional needs of the student
- Support the academic need of the student
- Time management
- Collect data to support the academic and behavioral need of the student
Customer Relations Specialist
The PARC
Fort Worth
07.2019 - 03.2022
- Answer incoming calls and directed them to the proper destination
- Perform outgoing calls
- Faxing
- Scanning
- Scheduling and greeting clients
- Billing
- Data entry
Teacher
Sprouts Academy
Willow Park
05.2017 - 02.2018
- Teach age appropriate curriculum
- Provide children with a stable and calm learning environment
- Care for all needs of the children and center
Assistant Manager, Manager
Chicken Express
Corinth
07.2008 - 07.2015
- Manage daily operations, including staff, scheduling, organization, cleanliness, product quality
- Recruit and mentor all staff
- Supervise employees and plan their work schedule
- Maintain appropriate personnel records
- Oversee financial bank deposits, cash register receipts, other financial transactions
Education
High school -
Skills
- Early Childhood
- Child Care
- Telecommunication
- Customer service
- Front desk
- Medical office experience
- Medical scheduling
- Special education
- Medical records
- Data collection
- Effective communication
- Time management
- Problem solving
- Conflict resolution
- Organization skills
- Adaptability
- Critical thinking
Additional Information
More than three years of experience in child care., Extensive background in working with preschool, primary and elementary school children., Skills-oriented person, good professional attitude and highly motivated individual., Excellent interpersonal and communicative skills., Very good at maintaining a healthy and safe environment, CPR Certified
Timeline
Lead Customer Service Representative
Grounds For Hounds
08.2024 - 07.2025
Special Education Paraprofessional
Highpoint Academy
04.2022 - 06.2024
Hospitality Manager
Vrbo
07.2019 - Current
Customer Relations Specialist
The PARC
07.2019 - 03.2022
Teacher
Sprouts Academy
05.2017 - 02.2018
Assistant Manager, Manager
Chicken Express
07.2008 - 07.2015