Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Megan Shirzad

Fruitland Park ,FL

Summary

Trustworthy and dependable addition to any company that strives for success. Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

MEMORY CARE DIRECTOR

Watercrest Senior Living Group
12.2021 - 02.2023
  • Created monthly calendars and events for residents and families to attend
  • Ensuring the residents’ lives are enriched by offering a broad range of activities in a variety of settings
  • Presenting solutions for family grievances in a professional way
  • Created schedules for each shift and managed call-outs
  • Building trust and comforting families during difficult times
  • Improved and updated the community by creating a welcoming culture
  • Trained fellow associates on hospitality when assisting residents and loved ones.
  • Communicated with patients, ensuring that medical information was kept private.
  • Conducted tours of facility to prospective residents and families.

Business Office Manager

Sumter Senior Living
01.2021 - 12.2021
  • Reduced customer account aging reports for accrued debt
  • Organized, structured, and met compliance for various employee files and documentation
  • Responsible for managing accounts payable and accounts receivable for the entire community
  • Filed family and resident grievances with follow-ups to insure each report was handled professionally
  • Established a positive relationship with residents, family members, and associates
  • Interviewed and hired new employees to ensure the right candidate was hired
  • Completed and submitted payroll each pay period.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

MEMORY CARE DIRECTOR

Brookdale Senior Living Inc.
02.2019 - 01.2021
  • Improved the community’s Memory Care department and increased positive survey results year-over-year
  • Helped seniors with Dementia enjoy their lives by curating positive daily routines
  • Created monthly calendars and facilitated community events
  • Kept in close contact with residents’ families providing daily updates and reports
  • Devised staff schedules for multiple shifts
  • Hosted monthly training seminars in order to stay in compliance with state regulations.
  • Conducted tours of facility to prospective residents and families.
  • Communicated with patients, ensuring that medical information was kept private.

Education

DIPLOMA -

ROCKVILLE HIGH SCHOOL
2015

Skills

  • General Sales
  • Documentation and Reporting
  • Service Recommendations
  • Data Entry
  • Decision Making
  • Typing Efficiency
  • Database Management
  • Grievance Logs
  • Management
  • Customer Service
  • Problem Solving
  • Inquiry Requests

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The best way out is always through.
Robert Frost

Timeline

MEMORY CARE DIRECTOR

Watercrest Senior Living Group
12.2021 - 02.2023

Business Office Manager

Sumter Senior Living
01.2021 - 12.2021

MEMORY CARE DIRECTOR

Brookdale Senior Living Inc.
02.2019 - 01.2021

DIPLOMA -

ROCKVILLE HIGH SCHOOL

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Megan Shirzad