Megan Shovlin
Stow,Ohio
Summary
Seeking position that allows an opportunity to be actively involved in the lives of children and to encourage growth and success within them. Sees high value in communication skills, emotional understanding, safety, and respect for others.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Dollar General
01.2024 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Remote Telesales Agent
The Revenue Group
03.2023 - 10.2023
- Navigated challenging situations with clients calmly and diplomatically, preserving relationships while upholding company policies.
- Mitigated potential objections from customers by proactively addressing concerns before they became barriers to closing deals.
- Maintained excellent relationships with supervisors and other employees through open communication channels, contributing positively to team dynamics.
Nanny/Home Tutor
Self Employed
06.2019 - 08.2022
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Call Center Representative
Leaf Filter
09.2021 - 02.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Life Enrichment Coordinator
Vitalia Senior Living
11.2020 - 08.2021
- Provided compassionate support for patients and their families during the transition into memory care living arrangements.
- Implemented safety protocols during all activities, minimizing risk of injury for both patients and staff members.
- Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
- Facilitated social interaction among residents through group activities and events, fostering a welcoming community atmosphere.
- Established rapport with patients through attentive listening skills, creating a supportive atmosphere conducive to healing and personal growth.
Education
High School Diploma -
Ohio Virtual Academy
Maumee, OH01.2020
Skills
- Leadership
- Family Support
- Assessment Abilities
- Patience
- Approachable
- Emotionally supportive
- Skilled in working with special needs children
- Behavior management techniques
- Housekeeping abilities
- Creative play
Accomplishments
Employee of the Month February 2021; Children's Mission Work in Dominican Republic; Safety Town group leader
Timeline
Assistant Store Manager
Dollar General
01.2024 - Current
Remote Telesales Agent
The Revenue Group
03.2023 - 10.2023
Call Center Representative
Leaf Filter
09.2021 - 02.2022
Life Enrichment Coordinator
Vitalia Senior Living
11.2020 - 08.2021
Nanny/Home Tutor
Self Employed
06.2019 - 08.2022
High School Diploma -
Ohio Virtual Academy
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