Megan Shultz
Joplin,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Customer Service Representative
NCO
Joplin, MO
07 2013 - 09 2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor - Business Administration Management
05.2026
- Member of National Honor Society
- Awarded Presidential List and Dean's List
- Member of Phi Theta Kappa
Skills
- Written Communication
- Interpersonal Communication
- Critical Thinking
- Dependable and Responsible
- Self-Motivated
- Data Entry
- Organization and Time Management
- Active Listening
Timeline
Customer Service Representative - NCO
07 2013 - 09 2015
Strayer University - Bachelor, Business Administration Management