Megan Skinner
Elsberry
Summary
Dynamic Assistant Manager with a proven track record at Sonic Drive In, excelling in customer service and team leadership. Enhanced operational efficiency and accuracy in cash handling, while fostering a positive work environment. Recognized for resolving customer issues promptly, significantly boosting satisfaction and loyalty. Adaptable and skilled in multitasking under pressure.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Sonic Drive In
City Of Saint Peters, MO
02.2023 - 08.2025
- Supervised daily operations to ensure compliance with company standards and customer satisfaction.
- Trained and mentored team members on efficient service techniques and operational protocols.
- Monitored cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, and interviewing new employees to maintain adequate staffing levels.
- Oversaw daily operations to maintain store cleanliness and organization.
Crew Member
Crumbl Cookies
Cottleville, MO
10.2022 - 02.2023
- Prepared and baked cookies according to established recipes and quality standards.
- Ensured cleanliness and organization of workstations, adhering to food safety regulations.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored product quality, ensuring consistency in taste and presentation before serving customers.
- Worked front counter.
- Took orders, prepared cookie boxes, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Became familiar with products to answer questions and make suggestions.
Education
Associates in Culinary - Culinary Arts
The Culinary Institute of St. Louis At Hickey College
St Louis12-2017
High School Diploma -
Fort Zumwalt East High School
Saint Peters, MO05-2016
Skills
- Customer service
- Money handling
- Team leadership
- Problem-solving
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Manager
Sonic Drive In
02.2023 - 08.2025
Crew Member
Crumbl Cookies
10.2022 - 02.2023
Associates in Culinary - Culinary Arts
The Culinary Institute of St. Louis At Hickey College
High School Diploma -
Fort Zumwalt East High School