Megan Smith
Gillette,WY
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Boot Barn
Gillette, WY
05.2020 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Achieved recognition for contribution to store success by optimizing sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Shift Supervisor
McDonald's Restaurant
Gillette, WY
10.2014 - 07.2015
- Responded to and resolved customer questions and concerns.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Documented daily production and materials usage to track data.
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Regulated pricing, inventory count and supply during shift hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
GED -
Douglas High School
Box Elder, SD01.2011
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Staff supervision
- Financial Management
- Staff Management
- Strategic planning
- Sales growth
- Training
Timeline
Assistant Manager
Boot Barn
05.2020 - Current
Shift Supervisor
McDonald's Restaurant
10.2014 - 07.2015
GED -
Douglas High School