Megan Smith
CHESAPEAKE,VA
Summary
Motivated Dispatcher with experience monitoring and tracking drivers. Updating our excel spreadsheet and responding back to customers. I made quick decisions, have effective communication skills and great under pressure.
Overview
9
9
years of professional experience
Work History
Dispatcher
Coastwide Marine Services
Chesapeake, Virginia
06.2020 - Current
- Coordinated dispatch of loads to drivers, ensuring timely delivery
- Sent paperwork for all loads to drivers, facilitating smooth operations
- Remained accessible by phone to assist drivers outside of the office
- Track vessels and containers
- Resolved customer complaints related to service issues or delays.
- Scheduled loads according to priority and available equipment.
- Handle tunnel rail damage, offhires , and per diem
Kennel Manager
Sterling Meadows Kennel & Cattery
Virginia Beach, Virginia
05.2018 - 06.2020
- Supervised team of Kennel Assistants in daily operations of the kennel.
- Monitored animal health, behavior, and comfort throughout shifts
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Supervised daily feeding, watering, and medication routines for animals
- Cleaned kennels, catteries, runs, and shared animal areas
- Trained staff on handling, cleaning, and safety procedures
- Maintained vaccination, feeding, and boarding records accurately
- Coordinated client intake, pickup, and boarding instructions
- Oversaw new intakes by assigning kennels and managing quarantines.
- Managed inventory of food supplies and other materials needed to run the kennel efficiently.
- Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
- Resolved customer concerns with clear updates and professional care
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Store Associate
Blackwater trading post
Virginia Beach, Virginia
09.2017 - 05.2018
- Greeted customers at Blackwater trading post with friendly, knowledgeable service.
- Provided cash register operations and handled customer payments.
- Reconciled cash drawer and balanced register transactions at shift close.
- Stocked shelves and organized merchandise throughout Blackwater trading post sales floor.
- Received shipments and checked inventory for Blackwater trading post stockroom.
- Supported team members during busy periods and handled customer concerns.
- Ensured the cleanliness and tidiness of the store.
- Performed daily opening and closing procedures for store operation.
- Answered telephone to give callers store information and look up order details.
- Cooked and cleaned in the Kitchen
Education
Hickory High School
Chesapeake, VASkills
- Customer service
- Conflict resolution
- Clear communication
- Attention to detail
- Workflow prioritization
- Time management
- Multitasking and organization
- Problem solving
- Critical thinker
- Stress reduction
Timeline
Dispatcher
Coastwide Marine Services
06.2020 - Current
Kennel Manager
Sterling Meadows Kennel & Cattery
05.2018 - 06.2020
Store Associate
Blackwater trading post
09.2017 - 05.2018
Hickory High School