Megan Stonehouse
Summary
Customer‑focused teller with a track record of delivering exceptional service, educating clients on financial tools, and supporting their long‑term financial wellbeing. Skilled in uncovering needs and connecting customers with the right banking partners. Eager to advance into a banker position to strengthen customer relationships and provide more comprehensive financial guidance.
Overview
5
5
years of professional experience
Work History
Bank Teller
PNC Bank
Katy
04.2025 - Current
- Finished top 3 in the region for referrals last two quarters. 100k in revenue credits for Q1 of 2026.
- Vault custodian overseeing the secure handling, storage, and distribution of cash, coin, and other controlled assets within bank.
- Boam activity, marketing, and operation tasks are completed in a timely manner.
- Handle a wide range of customer transactions with accuracy and professionalism.
- Identifying fraudulent activity and filing sirs when necessary.
- Provide excellent customer service, identify needs, educate customers and make appropriate referrals to banking partners.
- Perform lobby engagement activities.
Customer Service Representative
Whats Poppin Popcorn
Katy
07.2021 - 03.2025
- Operated POS system processing transactions efficiently and accurately.
- Ensured all orders were filled correctly and in a timely manner. (500-3000 bags)
- Provide excellent customer service and addressed any concerns.
- Performed regular stock checks to maintain optimal inventory levels and prevent any shortages.
- Conducted training to new employees
- Performed opening and closing responsibilities
Education
Accounting Assistant/Bookkeeper
Lone Star College
Houston, TX05-2025
Associate of Applied Science - Dental Hygiene
Houston Community College
Houston, TX05-2022
High School Diploma -
Katy High School
Katy, TX05-2018
Skills
- Customer service excellence
- Cash handling & drawer/vault balancing
- Banking software systems
- Transaction processing
- Compliance & regulations
- Fraud detection
- Data entry accuracy
- Problem‑solving
Timeline
Bank Teller
PNC Bank
04.2025 - Current
Customer Service Representative
Whats Poppin Popcorn
07.2021 - 03.2025
Accounting Assistant/Bookkeeper
Lone Star College
Associate of Applied Science - Dental Hygiene
Houston Community College
High School Diploma -
Katy High School