Megan Swenson
Oakdale,MN
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.
Overview
2
2
years of professional experience
Work History
Eligibility Specialist
Washington County Community Services
Stillwater, MN
08.2022 - Current
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Managed caseloads efficiently while maintaining high-quality standards in decision-making processes throughout every stage of application review.
- Reduced processing time for applications by consistently meeting deadlines and prioritizing tasks effectively.
- Ensured data privacy compliance by adhering to strict confidentiality protocols when handling sensitive client information.
- Resolved discrepancies with client applications to verify eligibility.
- Communicated with people from various cultures and backgrounds on application process.
Case Aide
Washington County Community Services
Stillwater, MN
02.2022 - 08.2022
- Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
- Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
- Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
- Streamlined documentation processes for improved efficiency and accuracy in case recording.
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
- Documentation And Reporting
- Application Review
- Public Assistance
- Program knowledge
- Appointment Scheduling
- Policy Interpretation
- Eligibility Determination
- Cross-cultural sensitivity
Timeline
Eligibility Specialist
Washington County Community Services
08.2022 - Current
Case Aide
Washington County Community Services
02.2022 - 08.2022