Megan Tallman
Seattle,WA
Summary
Dynamic Loan Processor with expertise in Encompass software, delivering exceptional customer service at CrossCountry Mortgage. Proven ability to manage deadlines while executing precise calculations and collaborating effectively with teams. Recognized for strong communication skills and a results-driven approach, consistently achieving high satisfaction levels among borrowers.
Overview
14
14
years of professional experience
Work History
Loan Processor
CrossCountry Mortgage, LLC
San Diego, CA
03.2022 - 05.2025
- Followed the CORE method to deliver exemplary service to all parties on each transaction.
- Executed detailed calculations to verify income, assets, and liabilities of applicants.
- Collaborated with underwriters and loan officers to ensure efficient application processing and adherence to all timelines.
- Research products to ensure compliance with program guidelines.
- Disclose loan estimates, closing disclosures, and discuss in great detail with clients.
- Processed conventional, VA, FHA, state bond programs, and specialty products.
Loan Processor
Fairway Independent Mortgage Corporation
San Diego, CA
07.2020 - 04.2022
- Supported loan processing team with document gathering and file preparation.
- Ensured data integrity across Encompass system.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout loan process.
Administrative Assistant
Southern California Fleet Services, Inc.
09.2014 - 07.2020
- Handled scheduling, billing, and customer communications.
- Supported leadership with reporting and logistics.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
Attractions Team Lead
LEGOLAND California Resort
Carlsbad, CA
11.2011 - 09.2014
- Supervised attraction staff and maintained operational efficiency.
- Trained and mentored new employees.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
Education
Bachelor of Science - Human Resources Management
California State University San Marcos
San Marcos01.2020
Associate of Arts - Business Administration and Management
Palomar College
San Marcos, CA01.2018
Skills
- Expertise in Encompass loan origination software
- Proficient in Microsoft Office Suite
- Deadline management skills
- Results-driven approach
- Exceptional customer service
- Strong communication abilities
- Analytical problem solving
Timeline
Loan Processor
CrossCountry Mortgage, LLC
03.2022 - 05.2025
Loan Processor
Fairway Independent Mortgage Corporation
07.2020 - 04.2022
Administrative Assistant
Southern California Fleet Services, Inc.
09.2014 - 07.2020
Attractions Team Lead
LEGOLAND California Resort
11.2011 - 09.2014
Bachelor of Science - Human Resources Management
California State University San Marcos
Associate of Arts - Business Administration and Management
Palomar College
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