Jessica Battle
Chesapeake,VA
Summary
Strategic, results-driven professional with a proven track record of optimizing processes, enhancing customer experience, and driving operational excellence. Experienced in leading cross-functional teams, streamlining workflows, and implementing innovative solutions to boost efficiency. Committed to elevating businesses to new heights through strong leadership, problem-solving, and data-driven decision-making.
Overview
8
8
years of professional experience
Work History
Loan Processing Assistant
CrossCountry Mortgage, LLC
08.2024 - 01.2025
- Spearheaded loan processing operations, ensuring compliance with regulatory standards and optimizing efficiency.
- Strengthened borrower experience through proactive communication and problem resolution.
- Collaborated with cross-functional teams to streamline document verification and approval processes.
- Improved data accuracy through meticulous record-keeping, enhancing turnaround time on loans.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Animal Adoption Coordinator
Reba's Rescue Adoption Center
04.2024 - 06.2024
- Revamped adoption processes, increasing successful placements by implementing a structured screening system.
- Elevated facility standards through improved care protocols and community engagement initiatives.
- Managed comprehensive records, ensuring compliance with animal welfare regulations.
- Managed phone calls and voicemails throughout the day.
Physical Therapy Aide
Oakland Spine & Physical Therapy
08.2022 - 04.2024
- Assisted in delivering top-tier patient care, improving client recovery outcomes.
- Streamlined documentation processes, enhancing data accuracy for patient tracking.
- Coordinated between patients and medical teams to optimize treatment plans.
Machine Operator/Assembler/continuous improvement
Quidel Corporation
02.2020 - 03.2022
- Led process improvement initiatives, enhancing manufacturing efficiency and productivity.
- Provided technical training for junior operators, fostering team growth and performance.
- Conducted equipment evaluations, reducing downtime and increasing output.
- Part of continuous improvement team to work with operators on the floor
Warehouse Associate
Neoflam Americas
06.2019 - 02.2020
- Managed inventory control, ensuring seamless order fulfillment and reducing errors.
- Developed logistics strategies that enhanced shipment accuracy and timeliness.
- Maintained warehouse organization to optimize workflow and safety standards.
- Used forklift and pallet jack
Behavioral Interventionist
Love 2 Learn Consulting LLC
02.2019 - 11.2019
- Providing support, monitoring, and training using behavior management techniques, intervention strategies, coping skills, and problem solving for students with autism and other special disorders
- Help children develop social skills, improve their ability to learn in school, and eliminate or reduce negative or disruptive behaviors
Recreational Attendant
Lake O'Neill Recreational Campground
06.2018 - 12.2018
- Managing phone calls, paperwork, taking reservations through the 'Epitome' software and system
- Kept the office organized, and highly efficient to ensure the office was a smooth, friendly environment
- Assist high profile military officials, such as up to Four-Star Generals and their subordinates
- Worked as the night security to provide safety for our campers
- Took part in working as maintenance outside to ensure our facility was clean and safe, while also working on our dock to maintain our boat rentals and make sure all of our customers were safe in our water
Front Desk Associate
Crunch Fitness
01.2018 - 06.2018
- Organized, registered, maintained and advertised for Crunch fitness
- Helped be a part of and run advertising and helping to network new members at the establishment, (via physically, and social networking)
- Bringing in new members, selling memberships, and reaching out to the community was the main thing I did and achieved while working at Crunch fitness
Hostess
The Cheesecake Factory
11.2017 - 06.2018
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials
- Accept and organize reservations, and prioritize reservations to accommodate customers
- Prepare seating assignments prior to service and present plan to restaurant during pre-shift meeting
- Walk through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Addressed guest requests or complaints, and escalated major complaints to manager
Desk Receptionist
San Onofre Beach Resort
12.2016 - 02.2018
- Making reservations, answering phone calls in a timely manner so that no military official isn't left waiting
- Maintaining guest check-in, and check-out went smoothly to ensure a friendly, polite atmosphere without any stress for anyone in the environment
Education
Some college - Athletic Training
West Virginia University
Morgantown, WV05.2016
High school -
Great Bridge High School
Chesapeake, VA06.2015
Skills
- Operations Management & Optimization
- Customer Experience Enhancement
- Process Improvement & Efficiency
- Strategic Planning & Execution
- High-Impact Problem Solving
- Cross-Functional Team Leadership
- Data Analysis & Compliance
- Financial & Risk Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Loan Processing Assistant
CrossCountry Mortgage, LLC
08.2024 - 01.2025
Animal Adoption Coordinator
Reba's Rescue Adoption Center
04.2024 - 06.2024
Physical Therapy Aide
Oakland Spine & Physical Therapy
08.2022 - 04.2024
Machine Operator/Assembler/continuous improvement
Quidel Corporation
02.2020 - 03.2022
Warehouse Associate
Neoflam Americas
06.2019 - 02.2020
Behavioral Interventionist
Love 2 Learn Consulting LLC
02.2019 - 11.2019
Recreational Attendant
Lake O'Neill Recreational Campground
06.2018 - 12.2018
Front Desk Associate
Crunch Fitness
01.2018 - 06.2018
Hostess
The Cheesecake Factory
11.2017 - 06.2018
Desk Receptionist
San Onofre Beach Resort
12.2016 - 02.2018
High school -
Great Bridge High School
Some college - Athletic Training
West Virginia University
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