Megan TenEyck
West,IA
Summary
A hard worker that works well on my own and with others. Comfortable with solving issues that may arise, while keeping the customer and the business needs in mind when making decisions. Eager to learn new tasks that help expand developmental growth for the business and myself.
Overview
13
13
years of professional experience
Work History
Returns Coordinator/Purchasing Agent
Game One
2021.02 - Current
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Communicated with vendors on damaged or shorted items
- Process returns to get credit for damaged, shorted, or cancelled items
- Help create a Return process/policy
- Trained New Hires on returns and purchasing
- Create Purchase Orders for buying garments
- Buy the garments for work orders
Customer Service Resolution Specialist
American Home Shield
2015.06 - 2021.02
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed escalated issues, ensuring timely and satisfactory outcomes for customers.
- Managed high call volume while maintaining exceptional service quality and professionalism.
- Worked via email and calls to get a resolution with customers and technicians.
- Figured amounts for buy out options to offer as alternatives.
- Knowledge of customers contracts to provide the best options
- Worked with contractors to find the issue and working to get a resolution
Caregiver
Childern's Imagination Station
2012.07 - 2015.06
- Lead daily care routines ensuring patient comfort and safety.
- Supervised children in daily activities, ensuring safety and engagement.
- Coordinated schedules for playtime, meals, and rest periods to maintain structure.
- Developed age-appropriate activities and crafts to engage children.
- Assisted in potty training and other daily hygiene activities to support child development.
Education
High School Diploma -
Ar-We-Va High School
Westside, IASkills
- Microsoft office
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Effective communication
- Decision-making
Timeline
Returns Coordinator/Purchasing Agent
Game One
2021.02 - Current
Customer Service Resolution Specialist
American Home Shield
2015.06 - 2021.02
Caregiver
Childern's Imagination Station
2012.07 - 2015.06
High School Diploma -
Ar-We-Va High School