MEGAN THOMAS
Westerville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Front Desk
NORTHGATE FAMILY DENTISTRY
Columbus, OH
02.2022 - 08.2025
- Greet Patients, verify insurance and schedule appointments
- Answer phone calls, handle patient inquiries, and manage patient records
- Resolved patient problems with knowledgeable and friendly service to enhance customer satisfaction.
- Ensured daily operations ran smoothly by performing essential duties accurately.
- Processed payments and managed billing to maintain efficient office operations.
Manager
MAGIC MOUNTAIN
Columbus, OH
05.2016 - 05.2021
- Managed daily operations, inventory, and staff scheduling to ensure optimal performance in a high-volume entertainment center.
- Evaluated staff performance and addressed issues to maintain operational standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Contributed to the development of marketing strategies for social media campaigns, enhancing brand visibility.
- Assisted in planning and organizing group events to ensure smooth execution.
Front Desk Associate
AQUA TOTS
Westerville, OH
11.2018 - 01.2020
- Welcomed and supported customers upon arrival, ensuring a positive first impression.
- Handled customer inquiries and resolved issues promptly.
- Processed payments, delivering accurate receipts and change to enhance customer satisfaction.
- Facilitated communication between parents and instructors to address concerns and improve service.
- Managed scheduling for swim classes and events efficiently.
Education
College Preparatory Course Work -
St. Francis DeSales
Columbus, OH01-2017
Skills
- Patient scheduling
- Customer Service
- Problem Solver
- Adaptable To Business Needs
- Team Player
- Listening skills
- Friendly, positive attitude
- Strong Work Ethic
Timeline
Front Desk
NORTHGATE FAMILY DENTISTRY
02.2022 - 08.2025
Front Desk Associate
AQUA TOTS
11.2018 - 01.2020
Manager
MAGIC MOUNTAIN
05.2016 - 05.2021
College Preparatory Course Work -
St. Francis DeSales