Megan Tillery
Lake Mary,FL
Summary
Dedicated assistant with excellent experience in all things travel. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
Work History
Executive Assistant
Flight Avionics
06.2021 - 03.2025
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Date entry of important documents. Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service Representative
Amazon
05.2016 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Medical Administration
Florida Technical College
Orlando, FL06-2000
Skills
- Executive support
- Strong problem solver
- Meticulous attention to detail
- Travel coordination
- Travel arrangements
- Filing and data archiving
Timeline
Executive Assistant
Flight Avionics
06.2021 - 03.2025
Customer Service Representative
Amazon
05.2016 - 06.2021
Associate of Science - Medical Administration
Florida Technical College
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