MEGAN TORNO
Corpus Christi
Summary
Dynamic individual with a proven track record at Whataburger, excelling in operations management and team leadership. Enhanced customer satisfaction through process improvements and effective conflict resolution. Very dependable and results-driven, I thrive in fast-paced environments. Results-driven with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing business needs.
Overview
10
10
years of professional experience
Work History
Receptionist
Conviva Care Center
Corpus Christi
03.2026 - Current
- Operate a switchboard or multi-line phone
- Take and distribute accurate messages.
- Greeting Patients: Welcome patients and visitors, both in person and over the phone.
- Schedule appointments, manage appointment calendars, schedule patient visits, and coordinate with medical staff to improve schedules.
- Maintain patient records, ensuring accuracy. Used Athena EMR system, along with salesforce.
- Answer incoming calls, respond to patient inquiries, and provide general information.
- Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.
- May include collecting copay at time of visit
- Ran insurance for eligibility and did PCP change forms
Manager
Whataburger Restaurant Unit 282
Robstown, TX
07.2016 - 02.2026
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Hired, Trained and mentored staff, fostering a collaborative team environment.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Conducted performance evaluations, providing feedback to enhance team productivity.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed inventory control, optimizing stock levels to minimize waste and reduce costs.
- Planned for special occasion, with decorating and organizing
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Counted and maintained the cash in store and identified gaps in proper cash-handling procedures.
- Maintained a clean and organized work area, adhering to company standards for safety of the customers and health regulations.
- Resolved customer complaints professionally and efficiently, fostering loyalty and repeat business.
Home Health Care Provider
Coastal Home Health Care
Corpus Christi, TX
01.2020 - 10.2025
- Provided personalized care to client, ensuring comfort and safety in daily activities.
- Assisted client with daily medication management
- Completed household management tasks for client within private home settings.
- Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patient
Internship Student
Innovative Seed Solutions
Bishop, TX
05.2022 - 08.2022
- Managed documentation and data entry, ensuring accuracy and organization of records.
- Walked fields and fields of sorghum daily to check the growth of the plants and check the watering system
- Did cross pollinating, and bagged the good female heads to use for pollinating
- Hand harvested sorghum plants to be used in research for next years crop
- Worked effectively in fast-paced environments.
- Worked special equipment for shredding and sorting seeds out for farmers to purchase
Education
Bachelor of Science - Animal Science
Texas A&M University Kingsville
Kingsville, TX12.2024
High School Diploma - undefined
Taft High School
Taft, TX06.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Documentation and reporting
- Operations management
- Project planning
- Shift scheduling
- Fast learner
- Teamwork and collaboration
- Use of Microsoft office and telephone
- Dependable and reliable
Timeline
Receptionist
Conviva Care Center
03.2026 - Current
Internship Student
Innovative Seed Solutions
05.2022 - 08.2022
Home Health Care Provider
Coastal Home Health Care
01.2020 - 10.2025
Manager
Whataburger Restaurant Unit 282
07.2016 - 02.2026
High School Diploma - undefined
Taft High School
Bachelor of Science - Animal Science
Texas A&M University Kingsville