Summary
Overview
Work History
Education
Skills
Timeline
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MEGAN TOVAR

Chandler,AZ

Summary

Empathetic and results-oriented client advocate with a passion for providing exceptional client experiences. Experienced in communicating effectively with clients, understanding their unique needs, and ensuring their smooth transition into the program. Proficient in CRM tools and client communication strategies. Seeking a Client Success Specialist role at National Debt Relief to leverage my skills and contribute to client satisfaction and program success.

Overview

5
5
years of professional experience

Work History

Experience Specialist - Client Loyalty

National Debt Relief
06.2023 - Current
  • Promoted from Client Success Team since May 2024
  • Elevating client loyalty by providing accurate and timely phone support, efficiently resolving client issues, and increasing satisfaction
  • Recognized for exceptional service, including shout-outs for achieving 5-star C-SAT ratings
  • Won all three team contests (most post saves, best detractor call, and most WisePals booked), demonstrating a commitment to exceeding client expectations

Operations Specialist II

MUFG Bank - Pyramid Consulting
11.2022 - 05.2023
  • Maintained high accuracy while processing financial data, including reconciliations and ledger management
  • Ensured data integrity by reviewing reports and verifying information in daily email updates with screenshots to stakeholders

Customer Service Fraud Analyst II

Early Warning Services LLC
07.2021 - 08.2022
  • Zelle Fraud Specialist conducting detailed investigations of potentially fraudulent transactions, maintaining accurate records, and documenting findings to support risk mitigation efforts
  • Played a key role in reducing fraud losses by 10%

Fraud & Claims Ops Specialist 2

Wells Fargo
11.2019 - 07.2021
  • Consistently exceeded performance metrics in customer service and fraud prevention (100+ daily calls)
  • Top performer at Wells Fargo, earning schedule flexibility
  • Experienced in fraud investigation and dispute resolution

Education

Bachelor of Arts - Artificial Intelligence

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ
05-2027

Highschool Diploma -

Mountain Pointe High School
01.2012

Skills

  • Effective Communication
  • Effective Organization
  • Proficient in Salesforce CRM
  • Detail-Oriented Analysis
  • Analytical Problem-Solving
  • Advanced Computer Skills
  • Performance tracking
  • Deadline Management

Timeline

Experience Specialist - Client Loyalty

National Debt Relief
06.2023 - Current

Operations Specialist II

MUFG Bank - Pyramid Consulting
11.2022 - 05.2023

Customer Service Fraud Analyst II

Early Warning Services LLC
07.2021 - 08.2022

Fraud & Claims Ops Specialist 2

Wells Fargo
11.2019 - 07.2021

Bachelor of Arts - Artificial Intelligence

Maricopa Community Colleges, Chandler-Gilbert Community College

Highschool Diploma -

Mountain Pointe High School

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MEGAN TOVAR