Tanya Byrd
Silver Spring,MD
Summary
Experienced client relations specialist with over 12 years in mortgage servicing, committed to enhancing customer satisfaction. Skilled in assessing client needs and providing customized solutions that optimize operational performance. Dedicated to establishing strong client relationships and supporting organizational goals through strategic engagement.
Overview
20
20
years of professional experience
Work History
Lead Client Experience Specialist
Cenlar FSB
Ewing, NJ
01.2013 - 07.2025
- Managed contractual agreements, ensuring timely updates of mortgage pledges and appraisals.
- Processed borrower payments, establishing ACH transfers efficiently.
- Conduct servicing functions in accordance with the regulations set forth by Fannie Mae, Freddie Mac, RESPA, TILA, Regulation E, and other applicable federal and state laws.
- Disbursed escrow payments for taxes, insurance, and mortgages punctually to relevant authorities.
- Cultivated relationships with customers through proactive service and follow-ups to enhance loyalty.
- Generated monthly statements, providing detailed payment histories and year-end summaries for borrowers.
- Monitored escrow account accuracy, reconciling discrepancies and addressing approximately fifty inquiries monthly.
- Collaborated with cross-departmental teams to resolve customer challenges, reinforcing commitment to excellence.
Office Manager
Family Endowment Partners
Wayne, PA
06.2005 - 12.2012
- Managed sensitive information with discretion, maintained confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw vendor relationships, successfully negotiating contracts that resulted in a 15% cost reduction while maintaining high-quality services.
Education
BBA - Business Administration And Management
Strayer University
Philadelphia, PA09-2025
Skills
- Loan servicing expertise
- Problem-solving skills
- Borrower communication
- Payment processing
- Leadership abilities
- Financial assessment
- Effective communication
- Escrow management
Affiliations
- President's list 2021-2025
- Summa cum laude
Timeline
Lead Client Experience Specialist
Cenlar FSB
01.2013 - 07.2025
Office Manager
Family Endowment Partners
06.2005 - 12.2012
BBA - Business Administration And Management
Strayer University