Nancy Trejo
Surprise,AZ
Summary
Results-driven office manager with expertise in enhancing patient satisfaction and streamlining processes. Proven ability to improve billing efficiency and manage staff effectively.
Overview
37
37
years of professional experience
Work History
Office Manager
Signature Dental Partners
Sun City West, AZ
09.2022 - Current
- Implemented electronic health record systems, enhancing data accuracy and accessibility.
- Coordinated patient communications, improving satisfaction through timely follow-ups and reminders.
- Conducted inventory management, ensuring availability of dental supplies without overstocking.
- Streamlined billing processes, increasing efficiency in claims submission and payments collection.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Office Manager
Roger A Green, D.D.S.,P.C.
Sun City West, AZ
10.1989 - 09.2022
- Oversaw daily office operations, ensuring efficient workflow and adherence to protocols.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Developed and maintained office budgets, monitoring expenses for cost-effectiveness.
- Trained and mentored staff on administrative procedures and customer service best practices.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
High School Diploma - Dental Assisting
Apollo College of Medical & Dental Careers
Phoenix05-1985
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Staff hiring
- Training and coaching
- Workforce management
Timeline
Office Manager
Signature Dental Partners
09.2022 - Current
Office Manager
Roger A Green, D.D.S.,P.C.
10.1989 - 09.2022
High School Diploma - Dental Assisting
Apollo College of Medical & Dental Careers