Megan Tucker
Hearne ,Texas
Summary
Being a results-driven professional, I am known for reliability and adaptability. Possessing versatile skills in project management, problem-solving and relationship building, I bring a fresh perspective and strong commitment to quality and success.
Overview
11
11
years of professional experience
Work History
Account Manager - B2B Business Development
Wayfair
10.2022 - Current
- Secured new business opportunities through relationship-building
- Streamlined sales processes by collaborating with internal teams to develop comprehensive proposals tailored to specific client requirements
- Monitored performance metrics closely to identify areas for improvement in account management processes
- Achieved and exceeded sales goals by cultivating relationships.
- Enhanced client satisfaction by delivering projects that exceeded expectations in terms of scope completion, timeline adherence, and quality benchmarks
- Verified quality of deliverables and conformance to specifications before submitting to clients
- Delivered recommendations to long-term accounts to promote awareness to key audience
- Implemented systems and procedures to increase sales.
- Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle
- Apart of internal SME groups for pilot programs
- Facilitated regular progress meetings with stakeholders to maintain transparency, address concerns, and ensure alignment on
- Planned, designed, and scheduled phases for large projects
- Proved successful working within tight deadlines and a fast-paced environment.
- Achieved quarterly goals and awarded as "Quarterly Quota Crusher" throughout multiple quarters
Specialized Sales
Wayfair
06.2022 - 10.2022
- Achieved sales targets consistently by implementing innovative sales strategies and tactics
- Developed unique sales approach and identified client needs to expand sales
- Analyzed sales performance to identify areas of weakness to further improve and exceed monthly goals
- Boosted conversion rates by nurturing leads through the sales funnel
- Recognized as "Best In The West", an award for being the top B2C specialized sales agent in 2022
- Shared best practices and developed strategies/materials for new hires
- Recognized for exceptional service in 2022 and featured in company wide internal newsletter as the "Amethyst" award winner.
Executive Account Manager
Auto Dent Company
07.2021 - 06.2022
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals
- Delivered impactful product presentations that resonated with end-clients' unique needs
- Negotiated policies and claim payout, leading to reduced costs without compromising quality or delivery timescales
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty
- Achieved sales goals and targets
- Trained and coached high-achieving employees to fill various sales positions
- Increased profit margins by effectively controlling budget and overhead costs through pipeline management.
- Prepared presentations for clients showing success and credibility of services
- Resolved complex customer issues promptly, maintaining trust and fostering ongoing partnerships
Sales and Service
Wayfair
08.2018 - 10.2020
- Drove team revenue totals by bringing in top sales numbers.
- Top B2C sales and Service agent in 2019
- Delivered prompt service to prioritize customer needs.
- Consistently drove for growth and implemented innovative sales strategies and tactics.
- Analyzed sales performance to identify areas of weakness, making recommendations to improve sales.
- Collaborated with management regularly to improve sales strategies and help others meet KPI based goals.
- Developed successful sales processes, optimizing pipeline management.
- Led sales region to increase sales and boost team moral
Assistant Store Manager
Pizza Hut
Hearne, TX
02.2014 - 06.2018
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Increased sales by 5% in just upselling products
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
Skills
- Pipeline Management
- Data-driven decision-making
- Budget Management
- Teamwork and Collaboration
- Sales operations
- Business development and planning
- Adaptability and Flexibility
- Project Planning & Management
Languages
Spanish
Timeline
Account Manager - B2B Business Development
Wayfair
10.2022 - Current
Specialized Sales
Wayfair
06.2022 - 10.2022
Executive Account Manager
Auto Dent Company
07.2021 - 06.2022
Sales and Service
Wayfair
08.2018 - 10.2020
Assistant Store Manager
Pizza Hut
02.2014 - 06.2018