Megan Vacca
San Antonio
Summary
Detail-oriented professional with strong appointment scheduling, customer service, and data entry skills. Proven ability to maintain accurate records and support efficient operations.
Overview
6
6
years of professional experience
Work History
EVV Clerk
Urest Senior Assistance
San Antonio
01.2024 - Current
- Coordinated appointment scheduling for client visits and ensured timely service coordination.
- Maintained accurate records of client information and service documentation.
- Communicated updates and addressed client needs with families to enhance support and engagement.
- Provided administrative support to staff members and management.
- Organized and maintained office supplies for efficient daily operations.
- Collaborated with team members to improve service delivery processes.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Processed customer orders promptly and accurately.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
Logistics Associate
Superior Silica Sands LLC.
San Antonio
02.2020 - 08.2022
- Coordinated daily transportation activities, including scheduling, routing, and tracking for efficient delivery.
- Coordinated shipments and deliveries, ensuring products reached customers on schedule.
- Prepared shipping documentation and maintained accurate records.
- Collaborated with cross-functional teams to enhance operational workflows.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
Education
High School Diploma -
Business Careers High School
San Antonio, TX06-2013
Skills
- Electronic documentation
- Record maintenance
- Appointment scheduling
- Billing management
- Report creation
- Customer service
Timeline
EVV Clerk
Urest Senior Assistance
01.2024 - Current
Logistics Associate
Superior Silica Sands LLC.
02.2020 - 08.2022
High School Diploma -
Business Careers High School