Regina Castillo
Harlingen,TX
Summary
Dedicated professional with strong customer service skills. Experienced in account management, payment processing, and employee training. Committed to delivering exceptional service and maintaining confidentiality.
Overview
6
6
years of professional experience
Work History
EVV Clerk
Texas Visiting Nurse Service LTD.
Harlingen , tx
07.2024 - Current
- Executed daily visit maintenance on EVV system, ensuring compliance with attendant requirements and supporting operational integrity.
- Trained new staff on verification procedures and tools, enhancing team competency and ensuring consistent adherence to protocols.
- Ensured safety by identifying and reporting suspicious activity to prevent security breaches. to ensure security during verification.
- Answered phones courteously, contributing to customer satisfaction through effective service and support.
CSR/Cashier
Harlingen Waterworks System
Harlingen , Tx
05.2023 - 05.2024
- Processed payments and received funds for HWWS accounts at window and drive thru, ensuring accuracy in financial transactions.
- Assisted citizens with service inquiries, minor complaints, and general questions regarding water and sewer services to enhance customer satisfaction.
- Managed account openings and closures, maintaining accurate customer records to support service efficiency.
- Opening new accounts and issuing water meters to contractors and maintaining proper documentation.
- Processing disconnects for water service.
- Executed accounting and clerical tasks requiring independent judgment to support efficient operations.
- Managed NSF records and communicated charge notifications, ensuring compliance with billing practices.
Cashier
Harlingen Waterworks System
Harlingen, TX
12.2019 - 05.2023
- Processed payments and received monies for HWWS accounts at window and drive-thru, ensuring timely and accurate transactions.
- Managed account openings and closings, ensuring accurate and updated customer information.
- Opening new accounts and issuing water meters to contractors and maintaining proper documentation.
- Processing disconnects for water service.
- Tracked NSF incidents and notified customers of charges, facilitating transparency in billing.
- Assisted citizens with service inquiries and resolved minor complaints regarding water and sewer services, improving overall customer satisfaction.
- Oversaw accounting and clerical tasks, ensuring accuracy and compliance.
Education
GED -
San Benito High School
450 S. Oscar Williams Rd.05-1994
Skills
- Payment processing
- Data entry
- 10-key data entry
- Verification procedures
- Handling payments
- Cash handling
- Customer service
- Account management
- Mail processing
- Office equipment operation
- Employee training
- Goal setting
- Telephone etiquette
- Confidentiality
Languages
Spanish
Limited
References
References available upon request.
Timeline
EVV Clerk
Texas Visiting Nurse Service LTD.
07.2024 - Current
CSR/Cashier
Harlingen Waterworks System
05.2023 - 05.2024
Cashier
Harlingen Waterworks System
12.2019 - 05.2023
GED -
San Benito High School