Megan Veselic
Tacoma,WA
Summary
Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
21
21
years of professional experience
Work History
Sales Associate
Guppies
04.2024 - Current
- Organized over 100 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Division Manager
Western Boxed Meat
03.2017 - 03.2022
- Supervised daily planning, coordination and administration for division operations.
- Established clear and consistent policies and procedures.
- Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Managed over 200 incoming calls, emails and faxes daily.
Territory Manager - Sales and Service
Fletcher's Fine Foods
03.2016 - 12.2016
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Improved customer satisfaction rating 20+% by providing exceptional product knowledge and technical support.
- Collaborated with marketing team to develop targeted promotional campaigns for specific products and regions.
- Negotiated favorable pricing terms with suppliers, resulting in increased profit margins for the company.
Sales Associate
Western Boxed Meat
10.2003 - 03.2016
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maximized profitability with strategic upselling techniques during sales calls, resulting in 30%+ margin per item.
- Managed returns, exchanges and refunds in accordance with company policy.
- Engaged with customers to build rapport and loyalty.
- Delivered energetic responses to customers going above and beyond to serve needs.
Education
High School Diploma -
St. Mary's Academy
Portland, OR06.2002
Skills
- Sales Leadership
- Staff Motivation
- Business Planning
- Customer Relationship Development
- Performance Management
- Inventory Control
- Supply Chain Management
- Customer Relationship Management
- Problem Solving
- Organizational Skills
- Adaptability and Flexibility
- Outgoing Personality
- Teamwork and Collaboration
Timeline
Sales Associate
Guppies
04.2024 - Current
Division Manager
Western Boxed Meat
03.2017 - 03.2022
Territory Manager - Sales and Service
Fletcher's Fine Foods
03.2016 - 12.2016
Sales Associate
Western Boxed Meat
10.2003 - 03.2016
High School Diploma -
St. Mary's Academy
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