Megan Via
Castle Hayne,NC
Summary
Certified Public Safety Telecommunicator with years of experience within a university setting. Hardworking and passionate telecommunications professional with training and experience to handle stressful situations and all the multiple moving parts of a telecommunications center. Organized and dependable candidate who is looking forward to taking on a supervisory position.
Overview
14
14
years of professional experience
Work History
Public Safety Telecommunicator
UNC Wilmington - Police Deptartment
05.2017 - Current
- Followed established protocols for professional handling of emergency situations.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
- Monitor multiple safety programs, telephones, radio transmissions, and the CAD system.
- Telecommunicator Certificate from the SBI.
- DCI qualifications in Module 1,2,& 3.
- Trainer for several new Public Safety Telecommuncators.
Security Officer
Universal Protection Services
03.2016 - 05.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored a camera system that was throughout the Corning Plant.
- Monitored all alarms including fire alarms throughout the Corning Plant.
Volunteer
Karen Beasley Sea Turtle Hospital
08.2013 - 11.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Team Leader that assisted with day to day responsibilities in rehabilitating critically endangered sea turtles.
Volunteer
Mihara Horse Club
01.2012 - 05.2013
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Sales
Target
11.2009 - 07.2010
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Informed customers of current store promotions to encourage additional sales purchases.
Intern
Juvenile Probation Department
01.2010 - 05.2010
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to current operations of the department.
- Monitored meetings with current Juvenile's on probation to gain knowledge of how the Juvenile Probation system operates.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC05.2010
Skills
- Public Safety Awareness
- Attention to Detail
- Decision Making
- Teamwork and Collaboration
- Analytical Skills
- Conflict Resolution
- Time Management
- Problem Solving
- Empathy and Compassion
- Professionalism and Integrity
- Emergency Protocols
Refrences
- Professional Reference - Brandon Davis -
- Professional Reference - Clarisse Davis - (336) 906-7893
- Personal Reference - Sonita Gaitros - (910) 431-1367
- Personal Reference - Karin Norlander - (843) 714-5780
Timeline
Public Safety Telecommunicator
UNC Wilmington - Police Deptartment
05.2017 - Current
Security Officer
Universal Protection Services
03.2016 - 05.2017
Volunteer
Karen Beasley Sea Turtle Hospital
08.2013 - 11.2016
Volunteer
Mihara Horse Club
01.2012 - 05.2013
Intern
Juvenile Probation Department
01.2010 - 05.2010
Sales
Target
11.2009 - 07.2010
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
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