Megan Villiers
Mansfield,TX
Summary
Results-driven Accounts Payable Specialist with expertise in payment processing, vendor relations, and process optimization. Proven ability to enhance efficiency through innovative solutions, ensuring compliance and accuracy in financial operations.
Overview
8
8
years of professional experience
Work History
Accounts Payable Specialist
AC Supply Co
Fort Worth, TX
09.2018 - Current
- Processed vendor invoices, ensuring accuracy and compliance with company policies.
- Managed payment schedules, optimizing cash flow and maintaining supplier relationships.
- Implemented electronic invoicing system, reducing processing time and enhancing efficiency.
- Collaborated with cross-functional teams to resolve discrepancies and streamline workflows.
- Developed reports on outstanding payments, aiding management in financial decision-making.
- Enhanced financial accuracy through diligent reconciliation of vendor statements and company records.
- Trained junior staff members in accounts payable procedures, increasing overall department efficiency.
- Implemented new software solutions to enhance tracking of customer payments and account statuses.
- Monitored aging accounts, initiating follow-up communications to expedite collections efforts.
- Established strong relationships with clients to foster communication regarding payment schedules and disputes.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Maintained strict adherence to company confidentiality policies when handling sensitive financial data and personal information for clients.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Analyzed warranty claims to identify trends and improve resolution processes.
- Collaborated with cross-functional teams to streamline warranty processing procedures.
- Developed training materials for onboarding new warranty staff and improving service delivery.
- Resolved complex warranty issues, ensuring customer satisfaction and adherence to company policies.
- Led initiatives to enhance warranty tracking systems, increasing efficiency in claims management.
- Mentored junior staff on best practices in claims handling and customer communication strategies.
- Analyzed historical data on warranty claims to identify recurring problems or potential areas for improvement within the organization''s products or services offering.
- Recognized patterns in customer complaints leading management towards necessary changes that improved overall user satisfaction.
- Managed a high volume of daily claims, prioritizing tasks according to urgency while maintaining attention to detail.
- Implemented process improvements that reduced claim processing time and enhanced overall service quality.
- Provided clear communication between the warranty department and other internal teams, fostering a collaborative environment that expedited problem resolution.
Education
High School Diploma -
Crossroads
Burleson, TXCertified Nursing Assistant -
Everest College
Fort Worth, TX05-2014
Skills
- Payment processing
- Entry verification
- Data inputting
- Team collaboration
- Statement review
- Vendor relationship management
- Report preparation
- Purchase order management
- Process improvement
- Tax compliance
Timeline
Accounts Payable Specialist
AC Supply Co
09.2018 - Current
High School Diploma -
Crossroads
Certified Nursing Assistant -
Everest College