Megan Waagen
Las Vegas
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Server
The Cheesecake Factory
06.2020 - Current
- Delivered exceptional dining experiences through attentive service and in-depth menu knowledge.
- Trained and mentored new staff on service standards and operational procedures.
- Resolved customer inquiries and complaints, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
Bartender/Server
CLAIM JUMPER
09.2015 - 01.2020
- While working for Claim Jumper and Landry’s Co. I quickly became a lead server and certified trainer. After a year I was promoted to a bartender and then during the five years quickly became the lead bartender and bar trainer. While in this position I assisted in the training of all new bartenders and cocktail staff. I was also trusted with the responsibility of completing the weekly bar inventory which is usually only done by managers. While working for this company I was able to develop lasting relationships with many of my former managers because of the mutual respect which developed during my employment.
Bartender/Server
OLIVE GARDEN RESTAURANT
02.2006 - 04.2015
- While working for the Olive Garden Restaurant I was quickly promoted to bartender because of my trustworthy and professional manner. I was able to consistently give excellent service while adhering to all corporate standards.
Bartender/Server
Apple Valley Country Club
08.2002 - 12.2005
- Often assisted in the training of new staff and was used as a positive example for many of my co-workers.
Education
Associates - Liberal Arts
Saddle Back College
Mission Viejo, Ca01.2020
Skills
- Skilled in customer service and POS systems
Timeline
Server
The Cheesecake Factory
06.2020 - Current
Bartender/Server
CLAIM JUMPER
09.2015 - 01.2020
Bartender/Server
OLIVE GARDEN RESTAURANT
02.2006 - 04.2015
Bartender/Server
Apple Valley Country Club
08.2002 - 12.2005
Associates - Liberal Arts
Saddle Back College
COMMUNICATION
I have excellent communication skills, and I connect with my customers with ease. I feel that serving and attending to guests is something that comes very naturally to me. I am empathetic to my guests and have the utmost respect for my managers and fellow employees. I genuinely enjoy what I do, and I care about those that I am serving. It is my duty to ensure that people have a positive dining experience and look forward to returning not only to the business but for my service as well.
LEADERSHIP
I have always been a lead server and trainer at any of my places of employment. I take great pride in my performance and work ethic. It is important to me that my guests have a fantastic time and that they feel as though their needs have been met. With those that I work with I try to encourage the same amount of pride and dedication that I feel. I think it is extremely important to lead by example and that by doing this you can inspire others to take the same initiative.