Megan Wallender
Bob Evans
Saint Charles,MO
24
years of professional experience
Results-driven Director of Operations with a focus on quality assurance, cost control, and team development. Proven track record in streamlining processes and enhancing operational efficiency.
Knowledgeable leader with a proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Work History
Director of Operations
3 Years- Developed and implemented strategic initiatives to reduce costs and improve service delivery standards.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Analyzed performance metrics to identify trends and drive data-informed decision-making processes.
- Mentored junior staff in best practices for operations management, fostering a culture of continuous improvement.
- Oversaw inventory management processes, optimizing stock levels to minimize waste and ensure product availability.
- Conducted regular audits of operational procedures, ensuring compliance with industry regulations and company policies.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging a productive and engaging a work environment.
General Manager of Operations
2 Years 8 Months- Led cross-functional teams to enhance service delivery and customer satisfaction.
- Streamlined inventory management processes to reduce waste and improve cost efficiency.
- Developed training programs for staff, increasing operational productivity and skill levels.
- Led training programs for staff, increasing operational productivity and skill levels.
- Analyzed operational data to identify trends and inform strategic decision-making initiatives.
- Fostered a positive work environment through effective communication and conflict resolution strategies.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Accounting & Payroll Supervisor
5 Years 3 Months- Managed payroll processes ensuring timely and accurate employee compensation.
- Oversaw preparation of financial statements, maintaining compliance with regulatory standards.
- Streamlined accounting procedures, enhancing efficiency and reducing processing time.
- Monthly reconciliations, ensuring accuracy in financial reporting and data integrity.
General Manager of Operations
3 Years- Developed training programs for staff, increasing operational productivity and skill levels.
- Implemented performance metrics to evaluate employee effectiveness and operational improvements.
- Established standard operating procedures that enhanced employee performance.
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of New menu programs.
- Increased employee retention rate by creating professional development programs.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Team Member/Restaurant Manager/General Manager
10 Years 2 MonthsEducation
High School Diploma
Skills
Operations management
Operational efficiency
Strategic planning
Execution strategies
Quality assurance
Cost control
P&L management
Leadership development
Payroll administration and timekeeping
Hiring and onboarding
Staff management
Team collaboration
Employee development
Workforce management
Employee relations
Employee training
Customer experience enhancement
Training management
Team leadership
Management team building
Workforce management
Retail build outs
Customer service management
Operations oversight
Teamwork and collaboration
Delegating work
Business management
Payroll management
Inventory management
Employee reviews
Timeline
Director of Operations
Bob Evans
08.2023 - CurrentRead More
General Manager of Operations
Bob Evans Restaurant
12.2020 - 08.2023Read More
Accounting & Payroll Supervisor
The Tax Office
09.2015 - 12.2020Read More
General Manager of Operations
Ruby Tuesday Restaurant
08.2012 - 08.2015Read More
Team Member/Restaurant Manager/General Manager
Bob Evans Restaurant
06.2002 - 08.2012Read More
Glendale High School
High School Diploma
Read More