Megan West
Sycamore,IL
Summary
Experienced Office Manager for a Land Surveying company with over 7 years of experience in meticulously reviewing plats and legal descriptions from surveys and recorded deeds, utilizing GIS systems for property research, and preparation of maps for service quotes. Known for excellent customer service, building great relationships with clients and being a loyal and dependable employee.
Overview
19
19
years of professional experience
Work History
Office Manager
JADE Hanna Surveyors
DeKalb, IL
10.2018 - Current
- Coordinated office operations to enhance workflow efficiency and team productivity.
- Managed scheduling and logistics for client meetings, ensuring timely communication and preparation.
- Implemented document management systems to streamline records retrieval and improve compliance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
Inventory Coordinator
Brian Bemis Automotive Group
Sycamore, IL
12.2015 - 10.2018
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Implemented inventory management software for improved tracking and reporting accuracy.
- Oversaw implementation of cycle counting processes, improving overall inventory accuracy by reducing discrepancies.
- Performed data entry and completed proper paperwork.
Receptionist
Brian Bemis Toyota
DeKalb, IL
03.2015 - 12.2015
- Managed front desk operations, ensuring efficient guest check-in and appointment scheduling.
- Coordinated communication between departments to streamline customer service processes.
- Trained new staff on reception protocols and customer interaction techniques.
Salon Associate
JCPenney
DeKalb, IL
06.2013 - 06.2015
- Provided exceptional customer service, ensuring satisfaction and loyalty through personalized interactions.
- Assisted in salon operations, maintaining clean and organized workstations for optimal efficiency.
- Educated clients on product usage, enhancing their experience and promoting sales of hair care products.
Customer Service Representative
JCPenney
DeKalb, IL
10.2006 - 06.2013
- Trained new employees on best practices in customer service protocols.
- Processed returns and exchanges, ensuring compliance with company policies.
- Responded to customer requests for products, services, and company information.
Education
Pharmaceutical Technician Certificate - Phamaceutical Tech
Kishwaukee Community College
Malta, IL2013
Cosmetology License - Cosmetology
Cosmetology & Spa Institute
Crystal Lake, IL2010
High School Diploma -
Sycamore High School
Sycamore, IL2009
Skills
- Customer service
- Organizational skills
- Reliability
- Adaptability and flexibility
- Phone and email etiquette
- Problem-solving abilities
- Time management
- Document management
- Data entry
Timeline
Office Manager
JADE Hanna Surveyors
10.2018 - Current
Inventory Coordinator
Brian Bemis Automotive Group
12.2015 - 10.2018
Receptionist
Brian Bemis Toyota
03.2015 - 12.2015
Salon Associate
JCPenney
06.2013 - 06.2015
Customer Service Representative
JCPenney
10.2006 - 06.2013
Pharmaceutical Technician Certificate - Phamaceutical Tech
Kishwaukee Community College
Cosmetology License - Cosmetology
Cosmetology & Spa Institute
High School Diploma -
Sycamore High School