Megan Wetzel
Perkasie,PA
Summary
Results-driven operations coordinator specializing in high-volume application processing and quality assurance with 16 years of experience in energy efficiency. Demonstrated ability to efficiently resolve customer inquiries, ensuring satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
Senior Operations Coordinator
DNV/ PECO Ways to Save Program
Chalfont, PA
06.2021 - Current
- Answer incoming calls from customers and contractors, resolving inquiries efficiently to enhance customer satisfaction.
- Manage high-volume application processing ensuring adherence to quality standards.
- Create and maintain program specific Desktop Work Instructions (DWI), utilizing best practices for application processing, accounting and marketing content.
- Process and reconcile application payments, verifying accuracy and collaborating with accounting for on-time disbursement.
- Maintain accounts payable aging records for outstanding checks and proactively coordinate with vendors and contractors to facilitate timely reissuance.
- Self-managed daily workload and deadlines in a fully remote environment with minimal supervision.
Operations Coordinator
DNV/ PECO Smart Equipment incentive Program
Chalfont, Pennsylvania
06.2016 - 06.2021
- Answered incoming calls from customers and contractors, resolving inquiries swiftly to enhance customer satisfaction.
- Managed high-volume application processing over 17 years, consistently meeting quality standards to support operational efficiency.
- Created and maintained program specific Desktop Work Instructions (DWI), utilizing best practices for application processing, accounting and marketing content.
- Trained and mentored new employees on application processing procedures, promoting adherence to accuracy standards and departmental protocols.
Marketing Coordinator
DNV GL/PECO Smart Equipment Incentives Program
Chalfont, Pennsylvania
04.2013 - 06.2016
- Coordinated Trade Ally marketing events, overseeing planning, execution, and follow-up to enhance attendee engagement.
- Answered incoming calls from customers and contractors and provided quick resolutions to questions or concerns.
- Maintained Trade Ally spreadsheet, ensuring accurate and up-to-date contact information for effective communication.
- Created and formatted Trade Ally newsletters, delivering polished communications to inform and engage the audience.
Project Coordinator
DNV KEMA/PECO Smart Ideas
Chalfont, Pennsylvania
03.2010 - 04.2013
- Facilitated migration from paper-based to digital application processing, enhancing program efficiency.
- Coordinated program operations, including application processing, customer service, event planning, and staff training.
- Established workflows, procedures, and operations as one of two administrative assistants from program inception.
Education
Associate of Arts - Communications
Montgomery County Community College
Blue Bell, PA06-2007
Skills
- Data management
- Application processing
- Payment reconciliation
- Quality assurance
- Process improvement
- Procedure development
- Team training
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Self-motivation
- Event planning
Accomplishments
DNV Spot Award Issued by Head of Department. Recognized for going above and beyond to close out PY13 strongly.
Affiliations
Volunteer, Perkasie Town Improvement Association- Perkasie, PA (Present)
Timeline
Senior Operations Coordinator
DNV/ PECO Ways to Save Program
06.2021 - Current
Operations Coordinator
DNV/ PECO Smart Equipment incentive Program
06.2016 - 06.2021
Marketing Coordinator
DNV GL/PECO Smart Equipment Incentives Program
04.2013 - 06.2016
Project Coordinator
DNV KEMA/PECO Smart Ideas
03.2010 - 04.2013
Associate of Arts - Communications
Montgomery County Community College