Megan Wilcox
Waterford,NY
Summary
Dynamic professional with extensive experience in childcare and medical assistance, notably at New York Oncology and Hematology. Expert in creating engaging learning environments and improving customer satisfaction through effective communication and organizational skills. Adept at managing financials and streamlining processes, I bring a blend of compassionate care and practical medical knowledge to any team.
Overview
13
13
years of professional experience
Work History
Daycare Owner/Operator
Self-employeed
09.2020 - 08.2024
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
Medical Assistant
New York Oncology and Hematology
07.2015 - 12.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Associate
Stewarts Shops
09.2011 - 07.2015
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Associate of Applied Science - Medical Assisting
Bryant And Stratton College
Albany, NY05.2015
Skills
- Special Needs Care
- Activity Coordination
- Interpersonal Communication
- Multitasking
- Active Listening
- Effective Communication
- Medical terminology knowledge
- Customer Service
- HIPAA Compliance
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
Timeline
Daycare Owner/Operator
Self-employeed
09.2020 - 08.2024
Medical Assistant
New York Oncology and Hematology
07.2015 - 12.2020
Associate
Stewarts Shops
09.2011 - 07.2015
Associate of Applied Science - Medical Assisting
Bryant And Stratton College
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