Megan Zink
Columbus,OH
Summary
Detail-oriented Shift Lead with a proven track record in patient scheduling and specimen handling. Committed to fostering team coordination and implementing solutions that enhance service quality.
Overview
11
11
years of professional experience
Work History
Shift Lead
OhioHealth Riverside Methodist Hospital
Columbus, Ohio
07.2023 - Current
- Supervised daily phlebotomy operations, ensuring compliance with safety protocols.
- Trained new staff on blood collection techniques and equipment usage.
- Managed workflow by effectively assigning tasks to staff, streamlining daily operations.
- Coordinated patient scheduling for blood draw appointments, improving access to services.
- Developed training materials for phlebotomy staff, enhancing knowledge and skills.
- Collaborated with healthcare teams to enhance patient care delivery.
- Collected blood specimens from patients using venipuncture and fingersticks methods. through venipunctures and fingersticks.
- Executed clerical duties, including filing documents and managing phone inquiries, including filing documents and answering phones.
Airbnb Host
Jenard Hillane Rentals
Columbus, OH
01.2022 - 12.2023
- Produced engaging property listings with high-quality photos and detailed descriptions.
- Organized check-in and check-out processes to enhance guest experiences.
- Managed guest communications across multiple platforms, resulting in improved guest satisfaction through timely responses.
- Resolved customer service issues promptly and professionally.
- Coordinated property maintenance and cleaning schedules with service providers to ensure properties were guest-ready.
- Maintained systematic tracking of bookings, payments, cancellations, and reviews to enhance operational oversight.
- Answered telephone inquiries to assist customers and resolve issues efficiently.
Shift Supervisor
City of Columbus
Columbus, OH
03.2022 - 08.2023
- Supervised daily operations of golf course activities, optimizing schedules for outings and tournaments.
- Delegated tasks to team members aligned with strengths and skills, optimizing team performance.
- Coordinated volunteers to maintain operational schedules, improving overall team efficiency.
- Provided training to new staff members to improve service quality and customer satisfaction.
- Proactively addressed issues during shifts to maintain smooth operations.
- Addressed customer complaints promptly, escalating issues to senior management.
- Performed cash handling duties, including counting money, balancing registers, and preparing bank deposits.
Food Service Worker
Mama Mimi's
Columbus, OH
01.2018 - 01.2022
- Provided excellent customer service by promptly taking orders and addressing inquiries.
- Ensured cleanliness and organization of food preparation areas and dining spaces to meet health standards.
- Assembled food items according to standard recipes and safety regulations.
- Safely operated kitchen equipment to enhance food preparation efficiency.
- Collaborated with team members to coordinate food service during peak hours.
- Restocked supplies to guarantee availability of ingredients for uninterrupted service.
- Monitored food quality to comply with health regulations and company standards.
- Trained new staff on food safety practices and operational procedures to uphold compliance and efficiency.
Customer Service Cashier
Bed Bath & Beyond
Upper Arlington, OH
01.2016 - 12.2017
- Processed customer transactions accurately at checkout, including cash, credit, and gift card payments.
- Greeted customers and delivered exceptional service, contributing to a positive shopping experience.
- Maintained organized and clean checkout area, ensuring customer convenience and satisfaction.
- Managed merchandise returns and exchanges per company policies to ensure customer satisfaction.
- Resolved customer complaints professionally, fostering positive relationships.
- Trained new cashiers on register operations and service standards to uphold quality.
- Collaborated with team members to support efficient store operations.
- Answered incoming calls regarding product availability and store locations, efficiently assisting customers.
Education
Phlebotomy Certification - Phlebotomy
Ohio School of Phlebotomy
Columbus, OH10-2023
High School Diploma -
Upper Arlington High School
Upper Arlington, OH05-2020
Skills
- Blood collection methods
- Phlebotomy standards
- Specimen handling
- Patient scheduling
- Training material creation
- Workflow optimization
- Team coordination
- Time management
- Attention to detail
- Problem solving
- Customer service management
- Effective communication
Timeline
Shift Lead
OhioHealth Riverside Methodist Hospital
07.2023 - Current
Shift Supervisor
City of Columbus
03.2022 - 08.2023
Airbnb Host
Jenard Hillane Rentals
01.2022 - 12.2023
Food Service Worker
Mama Mimi's
01.2018 - 01.2022
Customer Service Cashier
Bed Bath & Beyond
01.2016 - 12.2017
Phlebotomy Certification - Phlebotomy
Ohio School of Phlebotomy
High School Diploma -
Upper Arlington High School