Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Zitzer

Madison,WI

Summary

Dynamic Pharmacy Technician with a proven track record at Walgreen's Pharmacy, enhancing patient care through exceptional service and efficient prescription filling. Mastered confidentiality and HIPAA standards, excelling in customer interactions and team collaboration. Recognized for innovative problem-solving and dedication to continuous improvement, significantly contributing to pharmacy operations and patient satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
09.2023 - Current
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • I help patients get the medications they need and be proactive by calling ahead to patients to refill
  • updating patients on shots they may be due or in need of there updated Covid and Flu shot.
  • I get to know patients and there preferences and how they are as a person.
  • I have done opening and closing duties for the pharmacy.
  • I like to learn from my mistakes so If one is made I ask my pharmacist or pharmacy manager what I could've done better in those situations and learn so I can be better for next time and not make the same mistake.
  • I like to receive feedback from my peers / coworkers because I like to know what im doing well on and what I need to work on.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Personal Shopper

Walmart
07.2021 - 09.2023
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Worked productively with customers to meet order requirements and service expectations.
  • I worked along with many people and together exceeded ways to make things smoother, and work together to have better production

Crew Trainer

Mcdonalds
05.2020 - 08.2023
  • Taught new team members correct procedures for all areas of operations.
  • I kept up my knowledge in all positions such as grill, cashier, bagger, etc.
  • Trained other employees in customer service, food safety, and performance requirements.
  • I helped customers with their orders and their questions to find and even middle and get to the answer that the customers are looking for.

Education

High School Diploma -

Sheboygan South High
Sheboygan, WI
06-2023

Skills

  • Confidentiality and HIPAA
  • Customer service
  • Prescription Filling
  • Problem-solving skills
  • Team Collaboration
  • Pharmacy operations
  • Getting to know a patient
  • Employee Training
  • Data Entry

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Nursing Assistant (CNA)

Timeline

Pharmacy Technician

Walgreen's Pharmacy
09.2023 - Current

Personal Shopper

Walmart
07.2021 - 09.2023

Crew Trainer

Mcdonalds
05.2020 - 08.2023

High School Diploma -

Sheboygan South High

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Megan Zitzer