Megan E. Norton
Baltimore,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable medical assistant with strong ability in answering the prescription refill line, IM of prescription medications, and taking patient vitals. Highly organized, proactive and punctual with team-oriented mentality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Medical Assistant
Towson University Healthcare Clinic
10.2023 - 12.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
Sheppard Pratt Hospital Outpatient Clinic
08.2019 - 09.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Verified and updated clinical records.
Medical Assistant
Aerotek
- Scheduled appointments for patients via phone and in person.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Registered patients and scheduled appointments.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Health Services Technician
United States Coast Guard
08.2007 - Current
- Provide necessary routine and emergency healthcare services in large Coast Guard clinic and smaller sick bays.
- Present patients with an uplifting, compassionate attitude during direct medical care, diagnostic testing, xrays, clinical lab tests, and minor surgical procedures.
- Utilize exceptional communication skills with physicians and other staff to ensure a seamless process involving patient procedures.
Medical Assistant
Sheppard Pratt Hospital Outpatient Clinic
11.2019 - 09.2023
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Gave IM injections of prescription medications.
Medical Assistant
Sheppard Pratt Hospital
11.2019 - 09.2023
- Scheduled appointments for patients via phone and in person.
- Measured vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Labeled and completed lab requisitions using ICD10 codes.
- IM of prescription medications.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Medical Assistant
UMMS Midtown
03.2017 - 07.2017
- Register patients, take vitals, preform point of care testing, and maintain lab equipment, EMR.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
Medical Assistant/PSR
St Agnes Hospital
07.2015 - 10.2016
- Assist patients with scheduling appointments and procedures.
- Assisting with the care of medical records and procedure charts.
- Utilize exceptional communication skills with physicians and other staff to ensure a seamless process involving patient procedures.
Medical Assistant
United States Coast Guard
10.2015 - 04.2016
- Assist physician with patients by taking vitals, getting medical histories, immunizations.
- Present patients with an uplifting, compassionate attitude during direct medical care, diagnostic testing, xrays, clinical lab tests, and minor surgical procedures.
- Utilize exceptional communication skills with physicians and other staff to ensure a seamless process involving patient procedures.
Medical Assistant
Sheppard Pratt Health System
07.2014 - 07.2015
- Assist physician with physicals.
- Phlebotomy and EKGs.
- Admission of patients and other clerical duties.
Phlebotomist
Quest Diagnostics
10.2013 - 04.2014
- Ensure accurate and timely collection of all specimens and samples for testing.
- Maintain detailed records and paperwork including all appropriate PSC/Phlebotomy logs.
- Process all collected specimens following standard regulations with attention to detail and accuracy.
Emergency Room Technician
St Agnes Hospital
08.2010 - 06.2011
- Optimized patient care by providing support for physicians and nurses in an ever-changing, high-stressemergency room environment.
- Offered supportive and compassionate care to patients while performing phlebotomies and IV starts, transfersto other departments, and cardiac and vital sign monitoring.
- Assisted emergency room physicians with technical support during simple suturing, physical exams, and diagnostic and therapeutic procedures.
Patient Care Technician
University of Maryland Specialty Hospital
04.2010 - 08.2010
- Upheld patient dignity and respect while providing basic medical care for patients on ventilators.
- Provided routine bed baths and frequently changed linens.
- Implemented actions to ensure efficient and effective services according to hospital policies and procedures.
Collection Technician
American Red Cross
10.2006 - 04.2007
- Worked independently to conduct health history interviews and determine donor eligibility.
- Performed phlebotomy and provided donor care during the collection of safe blood units.
- Demonstrated high levels of customer service and excellence in public relations to promote a positive,professional image.
Health Services Technician
United States Coast Guard
02.2004 - 08.2006
- Underwent extensive training in anatomy and physiology, patient examination, evaluation and treatment, andpharmacology to become certified.
- Upon certification, provided necessary routine and emergency healthcare services in large Coast Guard clinicand smaller sick bays.
- Services included direct medical care for personnel and family members, assisting medical officers,performing diagnostic testing, x-rays, and clinical lab tests, and assisting with minor surgical procedures.
Education
Associate of Arts -
Anne Arundel Community College
Arnold, MDCertification in EMT-B: Coast Guard Health Services School - Petaluma, CA -
Skills
- HIPAA Compliance
- Computer Skills
- Problem-Solving
- EMR Software
- ICD-10 Coding
- Time Management
- Appointment Scheduling
- Medical Records Maintenance
- Pharmacy Relations
- Clear Communication
Certification
RMA March 2020
ASCP January 2019
EMT-B March 2018
Timeline
Medical Assistant
Towson University Healthcare Clinic
10.2023 - 12.2023
Medical Assistant
Sheppard Pratt Hospital Outpatient Clinic
11.2019 - 09.2023
Medical Assistant
Sheppard Pratt Hospital
11.2019 - 09.2023
Medical Assistant
Sheppard Pratt Hospital Outpatient Clinic
08.2019 - 09.2023
Medical Assistant
UMMS Midtown
03.2017 - 07.2017
Medical Assistant
United States Coast Guard
10.2015 - 04.2016
Medical Assistant/PSR
St Agnes Hospital
07.2015 - 10.2016
Medical Assistant
Sheppard Pratt Health System
07.2014 - 07.2015
Phlebotomist
Quest Diagnostics
10.2013 - 04.2014
Emergency Room Technician
St Agnes Hospital
08.2010 - 06.2011
Patient Care Technician
University of Maryland Specialty Hospital
04.2010 - 08.2010
Health Services Technician
United States Coast Guard
08.2007 - Current
Collection Technician
American Red Cross
10.2006 - 04.2007
Health Services Technician
United States Coast Guard
02.2004 - 08.2006
Medical Assistant
Aerotek
Associate of Arts -
Anne Arundel Community College
Certification in EMT-B: Coast Guard Health Services School - Petaluma, CA -
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