Overview
Work History
Education
Timeline
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Megan L. Casey

Haiku,HI

Overview

11
11
years of professional experience

Work History

Reservationist

Mama's Fish House
04.2023 - Current
  • Provided high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.
  • Handled billing information over the phone.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.

Volunteer

Paia Bay Youth And Cultural Center
07.2022 - Current
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Administrative Office Assistant

Maui Custom Woodworks
12.2022 - 04.2023
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
  • Managed relational database to store information for reference, reporting and analysis.

Lead Line Cook

Paia Bay Coffee And Bar
07.2022 - 12.2022
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Server, Food Runner, Hostess

Joshua Tree Saloon
01.2022 - 07.2022
  • Delivered correct food items to tables according to order documentation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used Open Table to seat customers at tables according to covers for servers and the kitchen.

Front Desk Agent

Laguna Brisas Hotel
01.2021 - 07.2021
  • Used internal software to process reservations, check-ins and check-outs.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered customer telephone calls promptly and appropriately handled needs.

Administrative Communications Specialist

United Methodist Church of the Northern Illinois Conference
01.2017 - 01.2019
  • Used amazon publishing to create directory and financial journal, design and edit journals and flyers for events, send out emails using database info, work AV booth during their annual conference, film and edit footage from events, update website, and offered tech support.
  • Created social media content across multiple platforms according to content calendars and promotion schedules.
  • Used Adobe Suite for creation of content, photo manipulation and publication design.

Social Media and Marketing Intern

Lincoln Park Village
09.2014 - 03.2015
  • Increased their Facebook likes to 100 more people in time there and improved quality of their Facebook and website pictures.
  • Followed up on interested membership prospects and recruited new members.
  • Called and emailed local businesses to advertise for upcoming events and formed relationships with these businesses.
  • Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages.

Events and Coordination Intern

Tree House Humane Society
02.2014 - 09.2014
  • Set up, advertised, photographed, and operated outreach and fundraising events.
  • Administrative duties in office such as sending out email blasts.
  • Posted on social media accounts to promote upcoming events.
  • Formed relationships with all cats at shelter :)

Education

Bachelor of Arts - Political Science, Global Asian Studies and Photography

DePaul University
Chicago, IL
2016

Timeline

Reservationist

Mama's Fish House
04.2023 - Current

Administrative Office Assistant

Maui Custom Woodworks
12.2022 - 04.2023

Volunteer

Paia Bay Youth And Cultural Center
07.2022 - Current

Lead Line Cook

Paia Bay Coffee And Bar
07.2022 - 12.2022

Server, Food Runner, Hostess

Joshua Tree Saloon
01.2022 - 07.2022

Front Desk Agent

Laguna Brisas Hotel
01.2021 - 07.2021

Administrative Communications Specialist

United Methodist Church of the Northern Illinois Conference
01.2017 - 01.2019

Social Media and Marketing Intern

Lincoln Park Village
09.2014 - 03.2015

Events and Coordination Intern

Tree House Humane Society
02.2014 - 09.2014

Bachelor of Arts - Political Science, Global Asian Studies and Photography

DePaul University

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Megan L. Casey