Megan N. Misner
Vancouver,WA
Summary
Professional and detail-oriented team member successful in assembling closing documentation for a wide variety of loans. Proven ability to manage a high-volume work load while working quickly and accurately to meet strict standards, clear issues and prepare document packages. Able to handle industry-funded and government-backed loans with skill and efficiency.
Overview
18
18
years of professional experience
Work History
Sr. Closer/Funder-Home Lending
Umpqua Bank
Vancouver, WA
12.2016 - 02.2023
- Proficient in all aspects of the closing/funding process for the following loan products; Construction, Conventional, FHA, VA, ODVA, USDA, JUMBO, WA/OR/CA/ID/NV Bond & DPA programs
- Verified minimum and maximum investment requirements for all closing files.
- Prepared, sent, and reviewed loan documents to ensure accuracy and completeness, facilitating smooth closings.
- Verified all conditions for funding have been met.
- Led closing processes for residential and construction loans, ensuring compliance with regulatory requirements.
- Responsible for verifying minimum and maximum investment requirements are met for all closing files.
- Experience coordinating with borrowers, lenders, mortgage brokers, title and escrow companies, and other stakeholders to facilitate timely loan closings.
- Ensured a smooth and timely loan process that meets compliance requirements and customer expectations.
- Fostered positive customer experiences and successful deal closures through effective and constructive communication.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Mentored junior closers on best practices and efficient workflow management.
- Demonstrated expert knowledge of industry regulations and guidelines by staying current on updates and changes within the field.
Closing Disclosure Specialist/Operations Assistant II
HomeStreet Bank
Vancouver, WA
07.2015 - 12.2016
- Draft and deliver initial and revised Closing Disclosures.
- Generated Closing Disclosures for various loan programs.
- Facilitated clear communication between production and operations teams to ensure smooth workflow and timely information exchange.
- Perform all "order out" and file set up duties including the following: employment verifications, appraisal ordering, ordering insurance policies and verifying requirements are met, order tax transcripts & supplemental credit reports, re-disclose loan files when necessary, track loan files to ensure re-disclosure and ECOA deadlines are met.
Customer Service / Senior Management Assistant
Stewart Title
Vancouver, WA
06.2005 - 01.2009
- Managed multi-line telephone system, greeted customers and vendors, directed services to appropriate departments, and maintained front office area.
- Making appointments for Escrow Officers, fielding questions, status inquiries, and relaying recorded documentation information to the appropriate parties.
- Collected deposits, created receipts, and processed bank deposits.
- Executed additional tasks as directed by Senior Management to support operations as required by Senior Management.
Education
High School -
Skyview High School
Vancouver, WAWeb Seminars/LinkedIn Learning Courses
Skills
- Excellent customer service and communication skills
- 10 years in customer service
- Works well under pressure
- Great at managing multiple priorities
- Ability to meet deadlines
- Proficient in Microsoft programs
- Self-starter & critical thinker
- Strong attention to detail and organizational skills
- Excellent in written and verbal communication
Awards
February 2022 Rockstar of the Month award winner, 2021 3rd quarter Premier Club award winner, 2021 1st quarter Premier Club honorable mention, June, August, & October 2020 Perfect Service Released File Certificate of Achievement
Timeline
Sr. Closer/Funder-Home Lending
Umpqua Bank
12.2016 - 02.2023
Closing Disclosure Specialist/Operations Assistant II
HomeStreet Bank
07.2015 - 12.2016
Customer Service / Senior Management Assistant
Stewart Title
06.2005 - 01.2009
High School -
Skyview High School
Web Seminars/LinkedIn Learning Courses