Summary
Overview
Work History
Education
Skills
Timeline
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Megann Mousel

Elgin,IL

Summary

Cultivated a culture of teamwork and professionalism at Lake in the Hills with a focus on integrity. Intrinsic motivation drives efforts to engage and inspire employees, utilizing effective housekeeping practices and cross-training initiatives to promote forward-thinking within the team.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Verizon
09.2014 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Assistant Store Manager

VZW South Elgin
11.2013 - Current
  • Created an atmosphere of team selling.

Floating Supervisor IWN4

District IWN4
03.2013 - 10.2013
  • Drove growth and revenue while consistently setting the example for a positive, professional atmosphere in our stores.
  • Completed bachelor's degree in Organizational Management, Magna Cum Laude.
  • Nurtured relationships with management and sales staff within the district as well as shared knowledge/best practices.
  • Bridged product and solutions based knowledge for sales representatives to increase growth and revenue.

Retail Sales Representative

VZW Hoffman Estates
06.2012 - 02.2013
  • Received NPS award at 2013 Kickoff.
  • Semi-finalist at 2012 Rockstar program.
  • Consistent district leader in accessory revenue.

Retail Sales Representative

VZW Woodfield
06.2008 - 05.2012
  • Achieved Winner’s Circle 2010 and 2011.
  • Consistently achieved over 4.0 ATR since third quarter 2011 - present.

Education

Ashford University
01.2012

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Rockford College
01.2000

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Task delegation
  • Workload management
  • Retail operations
  • Retail operations management
  • Goal setting
  • Verbal and written communication
  • Coaching and mentoring

Timeline

Assistant Manager

Verizon
09.2014 - Current

Assistant Store Manager

VZW South Elgin
11.2013 - Current

Floating Supervisor IWN4

District IWN4
03.2013 - 10.2013

Retail Sales Representative

VZW Hoffman Estates
06.2012 - 02.2013

Retail Sales Representative

VZW Woodfield
06.2008 - 05.2012

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Rockford College

Ashford University

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Megann Mousel