Megan Williams

• Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
• Monitored and guided revenue cycle operations for payment posting.

• Trained new team members by relaying information on company procedures and safety requirements.
• Audited team performance and compliance with [Type] and [Type] standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Reconciled accounts receivable ledger to verify payments and resolve variances.

• Researched billing errors and discrepancies to initiate corrective action.

Provided administrative support to the supervisor. Handled phone calls, audited call reports, and scanned call reports. Completed data entry to calculate call per hour for 30+ employees in an Excel spreadsheet. Improved the document transfer process by 15% with speed and accuracy.

Seasonal position preparing individual and business tax returns. Reviewed financial records such as income statements and expenditure documentation while conducting a thorough interview to ensure diligence and determine accurate deductions. finalized paperwork for refund and bank products. Submit returns for processing through federal and state systems. Daily balancing of cash, lockbox, and credit card payments.