Work Preference
Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic
Open To Work

Meggan Ferguson

Greenwood,IN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Office Coordinator & Small Business Services CoordinatorTitle Clerk, Loan Booking & ReceptionistSkip TracerSite Manager, Dealer Collection Rep & Dealer Admin RepPayroll Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Greenwood, IN, US
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offPaid sick leave401k match

Summary

Detail-oriented Office Coordinator with expertise in managing daily operations and ensuring labor law compliance. Focused on enhancing customer service and streamlining processes to improve team efficiency. Experienced in workforce management and policy development, dedicated to optimizing office operations and fostering a customer-centric environment.

Overview

20
20
years of professional experience

Work History

Office Coordinator & Small Business Services Coordinator

Integrity Tax Group dba Stadler & Company
12.2014 - Current
  • Oversaw daily operations, managed staff, ensured compliance with labor laws and payroll processing, designed policy manuals, wrote job descriptions, developed SOPs, and provided exceptional customer service.
  • Managed tax preparation and trained employees on processes and procedures.

Title Clerk, Loan Booking & Receptionist

Camping World
10.2013 - 05.2014
  • Process vehicle titles accurately for customer transactions.
  • Verify ownership documents and ensure compliance with state regulations.
  • Managed and organized paperwork for vehicle ownership transfers from dealer to purchaser, ensuring compliance and accuracy.
  • Ensure that all necessary paperwork is completed correctly prior to closing out a transaction.
  • Processed applications for new titles, transfers and duplicate titles.
  • Update title management software with relevant information promptly.
  • Maintain organized filing systems for title records and customer information.
  • Collaborated with sales team to ensure efficient title transfers, enhancing customer satisfaction.
  • Assist customers in navigating title-related questions and processes, improving their understanding and experience.
  • Coordinate with state agencies to resolve title discrepancies efficiently.
  • Managed front desk operations and greeted customers warmly.
  • Collaborated with team members to ensure smooth daily operations.
  • Coordinated scheduling of appointments for customers efficiently.
  • Welcomed visitors and offered assistance with inquiries and services.

Skip Tracer

PAR North America (KAR Holdings)
09.2011 - 05.2013
  • Executed comprehensive skip tracing to successfully locate individuals for asset recovery.
  • Utilized advanced databases and tools to gather and verify information.
  • Utilized online databases and phone tools to locate customers effectively.
  • Engaged with employers, banks, credit agencies, family members, and other sources to effectively locate debtors.
  • Reviewed public records such as property deeds, tax filings and court documents to identify potential leads.
  • Analyzed data patterns to improve traceability of hard-to-find subjects.
  • Engaged in daily communication with repo agents to coordinate efforts.
  • Recorded and organized all tracing activities and findings to ensure accuracy and accountability.
  • Utilized social media platforms like Facebook and LinkedIn to uncover clues about a debtor's whereabouts.

Site Manager, Dealer Collection Rep & Dealer Admin Rep

Automotive Finance Corporation (KAR Holdings)
02.2006 - 09.2011
  • Oversaw customer accounts to secure timely payments and minimize delinquency.
  • Developed payment plans for customers facing financial difficulties.
  • Cultivated strong relationships with customers to facilitate timely resolution of overdue accounts.
  • Maintained detailed records of all collection activity including calls, emails, letters and payments received.
  • Responded promptly to customer inquiries or complaints.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained accurate records of inventory, assets, personnel, and relevant data to support operational efficiency.
  • Completed day-to-day duties accurately and efficiently.

Education

Certificate - Computerized Accounting

Central Nine Career Center
Greenwood
05-1996

Some College (No Degree) - Accounting & Business

IUPUI
Indianapolis, IN

Skills

  • Office management
  • Project Management
  • Budget Planning
  • Financial Administration
  • Financial Reporting
  • Policy modification
  • Process improvement
  • Workforce management
  • Client management
  • Staff management
  • Marketing
  • Microsoft Office proficiency
  • Detail Oriented
  • Communication
  • Problem-solving
  • Employee Relations
  • Customer relations

References

Available upon request.

Additional Information

Overseeing daily operations, Managing staff, Ensuring compliance with labor laws, Payroll compliance and processing, Policy manual design and writing, Writing up job descriptions, Designing SOP's, Providing exceptional customer service, Responsible for tax preparations, Training current employees, Interviewing new candidates, Prior experience in consumer and commercial lending, Sales, collections & document proof reading and proper storage, Implemented new procedures and technologies that improved efficiency and streamlined operations., Successfully led a team to exceed client expectations and increasing market share in the south central and western Indiana areas while maintaining excellent customer satisfaction scores.

Timeline

Office Coordinator & Small Business Services Coordinator

Integrity Tax Group dba Stadler & Company
12.2014 - Current

Title Clerk, Loan Booking & Receptionist

Camping World
10.2013 - 05.2014

Skip Tracer

PAR North America (KAR Holdings)
09.2011 - 05.2013

Site Manager, Dealer Collection Rep & Dealer Admin Rep

Automotive Finance Corporation (KAR Holdings)
02.2006 - 09.2011

Certificate - Computerized Accounting

Central Nine Career Center

Some College (No Degree) - Accounting & Business

IUPUI

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Meggan Ferguson