Interests: Pilates, running, travel, reading, cooking, "Master" or skills workshops, volunteering at our local high school
Meggan Kelly
Charleston,SC
Summary
Highly organized and detail-oriented professional with extensive experience in customer service, time management, and operational efficiency, with a proven ability to manage multiple responsibilities in fast-paced environments. Seeking to add part-time opportunity as a Flight Attendant to my full-time employment where I can leverage my exceptional interpersonal skills, adaptability, and commitment to providing outstanding customer experiences.
Overview
27
27
years of professional experience
Work History
Office Manager
Cline Homes ~ Custom Home Builder
04.2013 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
**Flight Attendant**
Midway Airlines
01.2000 - 09.2000
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
**Flight Attendant**
Spirit Airlines
01.1998 - 12.1999
- Responsibilities similar to above PLUS:
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Trained new flight attendants, equipping them with skills needed to maintain high service standards.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
Education
Sociology
Southern Connecticut State University
New Haven, CT05-1998
Skills
- Customer service
- Organizational skills
- Office administration
- Customer relations
- Clear written / oral communication
- Scheduling and calendar management
- Relationship building
- Conflict management
- Training and coaching
- Documentation and control
- Policy implementation
Interests
Timeline
Office Manager
Cline Homes ~ Custom Home Builder
04.2013 - Current
**Flight Attendant**
Midway Airlines
01.2000 - 09.2000
**Flight Attendant**
Spirit Airlines
01.1998 - 12.1999
Sociology
Southern Connecticut State University
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